Kids Empire Sterling Heights — Attraction in Sterling Heights

I wish I couldn't even give 1 star honestly......... I gave the company a chance to respond to my concerns and after two weeks have never heard back from them so I am posting my letter publicly.

I just wanted to make you aware of a situation that happened at your Sterling Heights, MI location at Hall and Mound.

While we were at this facility the young girl at the front counter let a couple in to use the bathroom that had no kids with them. The woman went to the bathroom for a long period of time and the man wandered around your facility, with shoes on and a large coat, he then began taking pictures of kids on the play place.

As a few of us moms were watching him it was very concerning and scary that this was happening and that these people were let in at all.

No other workers even were paying attention to this.

The man was confronted by one mom, and she said he told her he was looking to have a party here and was taking videos of kids playing. He showed the lady the videos but didn't delete them. That is not the story he told the girl at the front of his wife needing to use the bathroom.

At this point most of us packed up our kids to leave because we now felt unsafe.

Police were not called, and we tried to see what car they got into to get a license plate but never saw them even leave or where they went.

While this was happening another couple employees were taking our trash and propped the back door open and when they came back in, I went and told them our concerns. They smelled like weed and were obviously doing more than just taking out the garbage.

When we went to leave, I went to buy a couple bottles of water and was listening to the girl that let them in and another girl fighting. They were arguing about the girl clocking out and going home because she was in trouble for letting in the couple. The girl refused to leave and there was someone on the phone that was trying to convince her to leave as well.

It was completely unsettling and not a place I feel comfortable brining my kids to again. On top of us only being there a short time with your price to get in as well. They also wouldn't let anyone, including toddlers in diapers, in the toddler play area. This poor mom was sitting there with her son who was too big for the large play area and couldn't play in the toddler area. She was told this really is only for kids 11 months and under, so she paid $20 for him to not be able to do anything.

It was really disheartening that no manager or someone in charge was there.

I thought as a business you would want to know of this situation so you can fix it...

If you're looking for a fantastic place for your little ones to unleash their energy and creativity, Kids Empire is the ultimate destination! This indoor play center is designed with children in mind, offering a safe and engaging environment where they can explore, learn, and have a blast.

Upon entering, you're greeted by vibrant colors and an inviting atmosphere that immediately captivates both kids and parents. The variety of play areas caters to different age groups, ensuring that everyone from toddlers to older kids can find something exciting to do. The massive climbing structures are a highlight, encouraging physical activity while promoting social interactions among children.

One of the standout features is the emphasis on safety. The entire facility is well-maintained, with soft surfaces and secure play equipment that gives parents peace of mind. The staff is friendly and attentive, always ready to assist and ensure that everyone is having a safe and enjoyable experience.

In addition to the climbing areas, Kids Empire offers interactive games, ball pits, and slides that provide endless fun. The creative play zones spark imagination, allowing kids to engage in pretend play and develop their social skills.

The facility also features designated areas for birthday parties, making it a perfect choice for celebrations. With options for food and decor, parents can relax knowing that their child's special day will be memorable.

Overall, Kids Empire is more than just a play center; it's a place where kids can make friends, stay active, and create lasting memories. Whether you're planning a playdate or a birthday party, this is a must-visit location for families looking for fun and adventure. Highly...

A Magical Experience for Little Explorers!**

I recently took my 2-year-old to Kids Empire, and it was an unforgettable experience! From the moment we walked in, the vibrant and playful atmosphere captivated my child's imagination. The variety of play areas and activities catered perfectly to my toddler's curiosity and energy.

The staff at Kids Empire were incredibly welcoming and attentive, ensuring a safe and enjoyable environment for all the children. The soft play zones, ball pits, and climbing structures provided endless entertainment, and it was heartwarming to see my little one explore and interact with other kids.

What truly stood out was the thoughtful design of the space, which encouraged creativity and active play. My child especially loved the miniature slides and obstacle courses, which were both fun and developmentally beneficial.

Overall, Kids Empire is a fantastic place for young children to play, learn, and grow. Seeing the joy and excitement on my toddler's face was priceless. I highly recommend Kids Empire to any parent looking for a safe, engaging, and magical play experience for their...