Next Level Audio — Attraction in Stroud Township

This place changed my life.. All the crew so nice, kind, professional and considerate.. very patient.. how i know this ? I called like 100+ times .. tryna dot the "i" and cross my "t"s .. I brought my niece 10 month yr old on the days I would get work done.. turned they're shop into a daycare .. they are very hospitable and courteous.. held my niece down as she explored and cried ..GOD SENT PATIENT ENDURING PPL..I booked them in 115° heat wave.. They went over and beyond

Fast foward story time; I showed my old man pops the NEW PIMPED OUT RIDE .. He asked me what I doing. I said got new floor mats .. he wanted 2 take a look.. I remote started car from outside.. he opened front door .. seen touch screen smart radio installment on my 2012 Honda civic .. he jumped startled at the blaring bumping music the car uttered after phone paired automatically

YOU HAVE AMPS .. pop the trunk

This was a milestone father-daughter moment I got 2 have ...showing out /off the new gear.. NOWWWWW I know & UNDERSTAND what dad's do when they all hundle around each other ..hands on hips & showing off the goods Etc.

Before this place I needed spare remote 4 remote starter..& starter needed adjusting(installed by another place ) there was a relay trouble/ starting issue wouldnt stay on.. Next level audio bypass code valet mode+ reprogrammed new keys i just got made ,& 2 remote issued me another fob and free wristlet so I won't lose keys

The cars original usb radio system was not connecting 2 music system --- now I got the NEW NEW

Benny so nice and explained equalizer feature on system .. I called him so many times.. but each time ..like a father with a child stern yet mentoring . Morals principles standards is what's keeps this business afloat.. crew and Benny all stand on bid__NESSSSSZZ

Now I bumped 2 Jesus music , my family members all want upgrades in they're daily commute . What was life before the change 😂😂

How vast a single change can make in your daily life .. WORHIP in car moments about 2 be fireeeeeee‼️‼️🔥✝️ #JesusIsKing Jesus Is Lord #theBook of revelations is taking place on earth as we speak. #repent The kingdom is at hand #Jesus loves you ..He left the 99%...

Was nervous to have my 2022 vehicle into a shop like this, and expressed that when I made the appt. Was guaranteed their work was the best around and I would have no issues at all. The install was done, and I am happy with the way the sub sounds, however upon getting my 4 day old 2022 car back that had only 300 miles on it, I noticed a scuff on the passenger side rear door, and now a week later, the rubber piece that seals my engine bay off from the interior of my car, is not installed correctly. In which I can hear the engine and exhaust loud in my car, also water, dirt, dust, and anything else can get into my car. I simply called back to ask that they install the piece correctly, and got bombarded with ignorance, yelled at, screamed at, talked over, hung up on, and told “their work was fine and someone ruined it”. When in reality a simple mistake was made, that just needed to be addressed and fixed. Moral of the review here is that I was treated very poorly as a paying customer that came back with an issue due to how it was installed. Correctly handling the situation would have been to ask me to bring the car in, see what the issue is and simply install the piece correctly. Customer service is lacking and VERY poor. I wouldn’t recommend them.— also there was no previous install as my car is brand new, and this is not a duplicate post, my name is not Steven price as the owner stated in his response, my name is Derek.

UPDATE: 3 months later now, I’ve had 3 more issues with my install. The wiring they used ended up failing at the battery terminal which made the fuse blow and arc. So my whole system didn’t work. While getting that fixed, I also also noticed that they did not hook my system up properly to power on when the car is turned on. They have it hooked up that it’s always on 24/7 which in turn has drained my battery countless times. Third issue, sun stopped working YET AGAIN, and had a weird noise coming from it that sounded like a heart beat. AGAIN had to fix that which ended up being MORE bad wires that they had used that failed and needed to...

I had herd good and bad things about this shop so i decided to try it myself. I had to get something installed into my vehicle and they ended up having the best price. The staff i have to say are absolutely wonderful. Until I picked up my car. Long story short when i dropped it off my car was running great (its a 21 Altima)..When my husband picked up the car all of my saftey shields were malfunctioning. My Air bag light came on, my traction control, and my front and back Crash sensors. I called in to talk to the young woman about what was going on and all she kept saying was like 1000 times "I can assure you its only 4 wires" and that the car was never driven and it must have been like that when i dropped it off. My husband had to call her and finally talked them into "looking" at my car again. I passes on that one. Well I then had to get it towed to another Auto Shop because it then wouldn't start back up after we shut it off and they confirmed that the install was done wrong. My whole fuse panel was taken out AND WIRES WERE CUT! $600 and 17 days later I have my Car back. (i dropped it off October 30th)

I work with people EVERY day and if I have an unhappy customer I do my very best to help the situation. I highly highly highly recommend thinking twice before taking it here because I can assure you if something goes wrong yours stuck.

Response back to Owner

I didn't get to pick it up because i wasn't driving at that time but I did call immediately and the young lady up front just kept telling me no one drive it and it was like that when i dropped it off. It wasn't like that. I took before and after photos. I wanted to bring it right back and she kept pushing me off until my husband called. I called the INTERLOCK vendor and they told me where to take it. Bottom line it was verified the devise was installed WRONG by another Certified INTERLOCK...