I would like to take a few minutes and say Thank You to Everyone at Ivan Smith for all the many ways you were so kind. My first visit was online I purchased a couch and loveseat I thought I was helping my husband who was very ill by getting a sofa that was going to long enough for him but it just wasn’t working he could no longer stretch out or even pull his self up. See my husband Don was 6’7 I didn’t know what to do so I sent an email to Ivan Smith and asked if I could exchange for a lift chair. To my surprise Your Company said yes and then the manager of the store here in Sulphur Springs Tx called me and took care of everything. God Bless You All It did help my sweet husband for awhile but sadly he passed away in December You would think this is the end of my story but it wasn’t,. At the end of January I decided I wanted all new furniture so I went in and put a new living room set on lay a way but oh my goodness I didn’t know what I was doing trying to run away from pain one might say. I was having to make so many decisions that I was making more mistakes than ever. So after a about 4 months I realized I didn’t need new furniture I just needed to hold on to what I had. Once again You’re Company came through for me, you gave me back all the money I had placed on layaway with warm concerns you made it about what I needed. Each person from corporate to the manager and each person at Ivan Smith’s in Sulphur Springs Tx Thank You All God Bless You & You’re...
Read moreI usually do not give reviews but after this experience, I felt like one was needed. If you want to buy from Ivan Smith, go to the Sulphur Springs, Texas location and speak with Johnny. We had a refund to use so my wife went to the closest one to our location in Mansfield. Well, the customer service is the worst!! They could not find our refund in the system. When my wife asked where the entertainment centers were she was told "All around the store. You just have to look for them". Really??!!! Well, after that I called the Sulphur Springs, Texas store in my home town and spoke with Johnny. within a few minutes he was able to locate my refund, issue the credit and order the entertainment center that we had found on their website!! There was a backlog in manufacturing and I had to wait a couple months, but he took care of the customer!!! Therefore, THAT store will have a repeat customer. The 1-1/2 hour drive will be...
Read moreStopping at "Ivan Smith Furniture" Is the best thing I've done this year 2017! After Hurricane Harvey, the flood In my hometown destroyed much of our Family belongings! After spending three months In motels we decided to go Into the "Ivan Smith Furniture" store! As we looked through their window at really nice things, the sales lady welcomed us with smiles! We knew what we liked but couldn't believe we could afford such beautiful pieces of furniture! We were wrong, everything we needed was inside this store! "Ivan Smith Furniture" saved us money, showed us many choices, and we left the store with the necessary furniture, bedding,, and accessories we so needed for our new apartment! Many. Thanks to management and all Its workers for helping our family get a brand new start at living again! "Ivan Smith Furniture" #1 Thanks! We enjoyed our day...
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