altafiber Store - Kenwood — Attraction in Sycamore Township

I went to the store with a request to transfer my service to the new address. Apparently, a simple request like that turned into a nightmare for me. I placed the order for activating the service at the new address. I opted for self install and the people at the store told me that in the event the self install failed, a technician will show up at my new address and help me with the install. I went home thinking that it would be a simple process. It was anything but simple. First, the service at my new address was never activated. That is the reason self-install failed. I reached out to the store and informed them about this and I was told a technician will be show up at my door, only to realize hours later that they sent the technician to the wrong address. I called in technical support, and my worst fears were realized. They had no record of my order that I placed at the store. It’s like i was talking to a bunch of ghosts at the Kenwood store or may be the Kenwood store exists in a different dimension. At the store, I was even handed over the print out of my order. I have no idea what they are doing at this store, apart from processing imaginary orders that don’t exist. Somehow I endured this brutal assault on my senses, and I tried to schedule installation service over the phone, only to have the person at the other end of the phone, tell me that I have to wait till October 7 to get the internet installed at my new address. I told that person that I am not moving to Mars. To think that you have to wait 20 days to get internet service in America underscores the importance of basic education. I think Alta fiber as a company needs to rethink its hiring policies and hire people that possess a very basic competency in critical thinking and comprehension. Anyways, I’m rooting for Alta fiber and hoping they can hook up my internet connection at the new address. I know it is a big ask for a company which is in the communication business but I have my...

All of Cincinnati Bell customer service is in the overseas. I got the phone internet and cable. First my phone was not hooked up for incoming nor out going calls. It took a while for me to figure it out because I only got it for faxing which I don't do much of. I called and I got a person trying to read me a script to fix it. Lmao. So I asked to speak to some one here in the States. Never got the call. So then I lost power and my cable Service . Again I called several times and all I got was people reading from scripts. It was very difficult to get an appointment for a tech support guy to come out to look at my service. I complained so much and finally the tech support guy got a hold of a supervisor here in Cincinnati who apologies and said that they would credit me for lost service. It never happened. Then .my promotion expires and I kept getting a call every fee days about a new promotion. When I called back i could not get to speak with the correct person. Finally after many attempts i went to the website to complain. I got a phone call and the sales Representative said that he would take it retro and I would get credit for it. I noticed after the complaint I could not accrzst my Cincinnati Bell account on line. My friend tried to call me on my home phone and we discovered that I could make out bound calls but not inbound calls. Again no reimbursement. Yet Cincinnati Bell advetsitment on the Super Bowl. Why? Cincinnati Bell is local and the Bengals we not playing. And they buy the street car with what money? Hmmm the money they screw folks out of? How many people did they put out of work when they decided to put the customer service in a different country. I hope you get the karma due to you...

I was a loyal CB customer for over 20 years. Around 2000, I switched from another wireless carrier to CBW, and early on, the service wasn't too hateful. I upgraded to a smart phone in 2005, and that's when the problems with the wireless started. My bill woiuld fluctuate by $30+ a month nearly every other month. Then, I'd have to go to a "store" (because the mongoloids they have working the phones were unacceptable) and get the situation resolved. I was a customer that seldom used more than 20% of my allotted minutes or data plan, and yet, the problems with the bill continued for years. Then they announced that they were getting out of the wireless business. I waited until October of 2014 to switch to another carrier. In the meantime, they jacked my last bill up $50, saying the "free data plan" was no longer free. I still had a bundle with a land line and "Creep(zoom)Town". For months prior to switching wireless services, I NEVER got a warning of the coming $50 up-charge, just TONS of literature in the mail about FIOPTICS and other crap. Now they say I owe them in excess of $300 for closing my account, including the land line and the aforementioned ISP "service". Over my dead body, you worthless pieces of excrement! Heading to Kenwood now to do battle and return my wireless modem. THIS should be fun (not)... I gave you one star because there were no minus 100 stars from which to choose....