Jared Jewelers — Local services in Sycamore Township

My fiancé and I brought a very unique sapphire gemstone here to be mounted for my engagement ring on 5/29. The staff was very friendly and helpful. On 6/2 we were contacted and told that unfortunately the jeweler chipped our gemstone during the mounting process. We were told that they would try to find a match with their suppliers. (We knew this would likely not be possible because, again, we had a very unique gemstone.) They were unable to find a match and offered us a discount on the setting and mounting (which is worthless without a center stone). The staff at the store offered nothing in the way of monetary compensation or a replacement gem of any sort.

We were told that a case was opened with a specialist customer service team at the corporate level and to wait to be contacted regarding a replacement gem or being compensated for the damaged gem. It is now 7/1, and after multiple phone calls, e-mails, and online chats with customer service, there has been no response or movement on our case. When I have reached out to customer service via chat, they keep telling me to wait “10-14 business days” when the case was opened on 6/2/20. It has now been 22 business days, and no one has replied to our many attempts to get this resolved. We are still being told by the local store that there is absolutely nothing they can do to help us except offer us a discount on their products. (We don’t understand this logic. It basically equates to:“Thanks for damaging my property, here let me give you more money and more of my business.”)

We, of course, have taken our business elsewhere in order to have a ring by our wedding date. We expect to be fully compensated for the gemstone we left there that they damaged.

Buyer beware: if anything goes wrong with the products or services here, there is absolutely nothing the local store can do to make it right, unless you want to buy more products and services from them. You are entirely at the mercy of the corporate customer care team, who cannot be bothered to resolve...

WORST STORE EVER! My husband and I bought my wedding band/enhancer Dec of 17. We got married Oct of 18 and my rings were set together THREE times, before I finally requested they just separated them and give me my engagement ring!. I was not ever listened to about what I wanted, I was told that the size I wanted would be too big, TWICE. The bars were never removed and the edges were never smoothed down. STILL they kept changing the size to the point that the enhancer bands were stretched so thin my engagement band was twice its thickness and they started the same width. IT STILL DOESN'T FIT. FINALLY, I asked that MY engagement ring be separated and given back to me and the enhancer be returned and order in the size I wanted, a 9. This was around January 25. We were told the new enhancer would arrive Feb 22. Well we never got a call, so we had to reach out around Feb 30th. We were told that the enhancer would be in March 12th now. We waited again. Today my husband calls (March 18th) and they told us that it was there and has been ready for pick for a while and that they had reached out to us but we never responded! Neither my husband or I have a missed call or a voicemail from Jared, ever. I absolutely hate Jared's service and the staff's incompetence. This has been ruining my days for 6 months! I have never been able to comfortably wear my wedding band and I got married in October! By the way, I got my engagement ring at Kay and we were told to get sizing done at Jared because that's where they send Kay stuff anyway. Also, just to mention, we bought my enhancer at the Crestveiw Hills location which subsequently shut down without notice to the customers (though I was told it would be back open Dec of 18, didn't happen) so we have had to drive the hour to Kenwood mall every time they mess my ring up. DO NOT RUIN YOUR WEDDING EXPERIENCE! GO SOMEWHERE ELSE. BTW I already contacted the corporate office to express...

I am very, very frustrated. My first ever experience looking for an engagement ring was at Jared. I was immediately googly eyed over all of the diamonds and under their spell. The salesperson was great at first: super friendly, very funny, and really took the time to learn exactly what we were looking for (price, cut, everything). I gave a price range and I was ensured that we would only be shown rings in my price range, yet by the end of our 3 hour stay, we were only being shown rings $5,000 over budget. At this point, the fluffed up feel good customer service had faded, and I became completely uninterested. Although I was a little disappointed, I was willing to come back for another visit (yet I never made a second visit for what's next). BUT WAIT...THERE'S MORE! A week after my first visit, I receive something in the mail from Jared (thinking it's just more ads and fingers crossed a coupon for $5,000 off)...but no, it's a CREDIT CARD. I was pushed into a credit card account without ANY knowledge whatsoever. In the store I was asked to give some information so that an "account" could be created for me so the rings we looked at would be sent to me for future reference, but I was completely skeezed into a credit card account. Extremely unprofessional, and this credit card reeks of manipulation. If you want to retain customers, don't trick them into credit card accounts. We have already visited other jewelers, and the prices are significantly less, and no credit card accounts were opened up behind our backs. All I can say is...he DID NOT...