Batteries Plus — Attraction in Symmes Township

I had been to the Beechmont location and was told the only person that could program a chip for my car worked Monday thru Friday 8 am to 4pm. This was completely not going to work out I work 730 am to 530 pm Monday thru Friday. Excited when I got a weekday off I called the Beechmont location to be sure the person would be there I was advised this person had called in sick for the day.

I called the Royal Point location and was advised politely the person who could do this would be in 30 minutes from the time I called. I went to this location was greeted when I walked in by Micheal, I inquired about geting the keys I needed, he took my information and then advised this location did not havethe key type I needed. I started to fume, I explained my problems with the other location, that I had called before comeing to this location only to be told they are out of the keys, and that the next day I was going to get a remote start system installed the next day and really needed the keys today. He did not hesitate to check the other locations locate the keys I needed, advised me he would get the keys to his location within a few hours and he would get this done for me today. He apologized for all the trouble it has been. Not even three hours later he called me back to the store. Not only did Micheal jump right on getting my keys made but his store manager Ken also worked to be sure the first cut on the keys where right. They had me in and out of the store within 30 minutes with two new keys that start and drive my car. Michael thank you for your excellent customer service going above and beyond, Ken thank you for not hesitating to jump in and a sure the accuracy. This place rocks and hopefully the Beechmont location can get it together. I have a stack of cards to give to...

Doug was the associate who helped me last night. He was wonderful. I came in looking for a very, very unusual battery for my dogs, remote for her Training collar. Sadly, they did not have the battery I needed. However, and looking at the transmitter We discovered that there was a wire that was no longer soldered in place where it should be. It happened to be right near the charging port. The reason I’d come in is because the remote was no longer taking Thinking it was the battery. However, Doug soldered the wire as we attempted to put it back in the other wire became loose, and he soldered that as well informing me that the solder was rather flimsy to start. He told me to plug it in and see if it solves the problem. Lucky for me it did just that. I called back this morning to thank him profusely since my only other option was to buy a battery from another place that would take almost 7 to 10 days to arrive leaving me without a training collar the entire time. Even though he didn’t make a sale, he made a customer for life, I will 1000% be reaching out to them anytime I have a battery issue...

The staff here is not very knowledgeable. Took my Citizen Eco-Drive watch to Batteries Plus because I thought it needed a new battery. Batteries Plus was all too eager to switch out the battery and charge me money, even asked if I wanted an extended warranty on the battery. Little did I know that the Citizen Eco-Drive will recharge itself when exposed to light. Now I have a watch that will only work in the light and won't hold a charge when out of the light because Batteries Plus replaced the battery with a non-eco-drive battery. The watch is completely useless now because it won't hold a charge. Batteries Plus ruined my nice watch by putting in the wrong kind of battery. I should have gone to a jeweler to fix the watch instead of putting my trust in the imps at Batteries Plus. The jeweler would have told me to expose the watch to light and let it recharge itself rather than changing out the battery (just to charge me money) to one that is not compatible like they did at Batteries Plus. I will never go back to...