Best Buy — Local services in Deerfield Township

We bought a washer and dryer as our washer had just died. We had to spend more than we were expecting because of a shortage on them. That wasn't best buts fault, that was everywhere. The appliances were delivered in time, but the washer didn't work, it tripped the GFCI after about 10 secs. I was waiting for close to an hour for someone at the store to answer, I was told to call customer service. I had to wait to talk to someone there as well who told me absolutely don't use the washer but they couldn't help me because the delivery drivers hadn't finished thier route yet so they couldn't check to make sure they delivered the appliances. I was told they would call me the next day. No one called so I had to call back before they closed waited on hold again, and was told there was no record of my call. They were able to schedule a time to replace the washer. When that one showed up the drivers showed me that the new washer had a huge dent in the side. I told them to exchange but anyway because this one might work and just schedule a replacement. Well the new dented unit did the same thing, it would trip the GFCI after 10 secs. I plugged it into 2 other GFCI circuits in the house and it did the same. Well customer service told me that they would send out another unit but couldn't schedule until the drivers completed thier route and could check to make sure they were delivered.. We were told if the third unit tripped the GFCI that we were in out own with the fix. I called GE and spoke with a very friendly lady in the phone that told me this is a common problem with thier washers and even was able to tell me which GFCI I had in my house. She told me to replace with a different brand and sure enough that was all it was. So after we got the 3rd unit put in we finally have a working washer and dryer, but the first one probably worked and if it's such a common problem I feel they should have known or at least looked at it. I was also suppose to get a call after the last replacement from customer service to check on everything which has never came. I've purchased alot from best buy I'm the past but have never needed thier customer service dept, they may have...

Very disappointed. My computer started having weird noise problem so I checked out Best buy website and talked to a representative. I asked if I could just have diagnostic at Best Buy and what the price was. He told me the diagnostic would be free and they will inform me how much it would cost to fix it. I was told to make an appointment. So I did and next morning I tried to drop my computer off quickly and get out since I had other place to be. I told a geek squad person that I have this noise problem and I think there might be a problem with the fan and would like a diagnostic. He says that I need warranty to get diagnostic and it would cost $199. $199?! Are you serious? I was told it would be free by your representative. I would never have even come if it would cost me that much. Okay but they said they have 15 minutes free consultation. I was in hurry but decided to stick for a little bit to get it checked out just in case I get any valuable information. Well the noise doesn't start right after my computer is turned on. So I asked him to let me do something that would recreate that noise. So I played it for like 2 minutes and during that time he decided to help the person behind me. Within 2 minutes I got the noise back. But the guy decided to finish what the next person requested first, which took him 25 minutes. Then he finally took my computer in the back, which apparently some other guy was working on, not him. Then 10 minutes later he comes back saying there may be something wrong it either the fan or the hard drive, but more detailed diagnostic would cost me $199. ..... wow okay. I could figure that much on my own. I just wasted like 40 minutes of my life coming here...

I took my computer into the store because that's what the online geek Squad offshore person told me to do. There was no mention of the necessity to make an appointment I was just told to take it into the store. When I got to the store one of The geek Squad members said do you have an appointment and I said no I wasn't told I needed one your phone support told me to bring it in to the store. Even told me we're like a doctor's office you have to have an appointment to come in. He did follow that statement up with I have a few minutes I can try to take a look so we did and ascertained that it was a dead hard drive and that the prospects of getting it fixed at all or at a reasonable cost or not probably in the cards. So I went back into the computer department and the man that helped me there was very nice answer the questions I needed and I left. My 3-star rating is based on the fact that I had average service at the store and wasn't real happy with the initial contact at geek Squad. But Best buy needs to straighten their act out with their phone systems. You cannot I repeat you cannot call and talk to someone in the store you get somebody from either Panama or the Philippines or India and they cannot transfer you into the store. It seems to me that Best buy is doing their best to have the people in the store essentially be clerks and hope that someone just purchases online. I doubt that I'll be back. I if an Enterprise doesn't value their customers enough to allow them to contact the store then they aren't serious about customer service and...