Astro Skate of Tarpon Springs — Attraction in Tarpon Springs

What a poorly run place! Disappointments never end here. We had my daughter’s 6th birthday at Astro Skate in June. She’s been there with her school trips and that’s what she wanted. On the day of her b-day party, there were 3 other parties. The place was packed! There was a very large birthday party right next to us and literally our guests and theirs were on top of each other. One of the things which really frustrated me was, many of our guests needed trainers – age group 4-6 yrs. – and the parents weren’t asked if they needed trainers at the entrance. So the guests got in line to get theirs skates to find out that they had to go back to the entrance to pay for the trainers (perhaps wait in line) and re-enter the line to get them. It was a busy Saturday and the lines were long. I was also embarrassed that they had to pay for the trainers. This should have been added to our party bill. Again, neither myself nor my husband been there before, just my daughter as a field trip. We didn’t know how things “worked”. Nothing was mentioned to me either when I booked the party.

When our food arrived, we were missing one of the pizzas that we ordered so we had to go look for it. Our host was busy attending the large party next to us so pretty much we had to take care of our own refills, serving guests and did clean ups. I guess they realized what had happened that later on our server and the manager came to us to apologize which was nice.

A few days later I got a call from someone at general management of Astro Skates to find out how everything was with our party. I told the lady how our experience was not positive. Especially I expressed our frustration with the trainer situation. To my surprise she told me that this issue was brought up before!! If so why something wasn’t done about this?!? I guess customer feedback doesn’t mean anything. To make things right, the lady on the phone said that she is going to send us a voucher for free skating for the family, pizza and beverage as her apology. It was a nice gesture.

Last Sunday, we went to Astro Skate to have lunch and have my 6 year-old skate. It was pretty much for her because my husband came along reluctantly and my two younger ones don’t skate. When we arrived around 2pm, we’ve ordered the pizza and drinks right away. After at least 30 minutes passed and there was still no pizza and the kids kept asking for food. We asked the server what the status of the pizza was. Shockingly, we found out that they ran out of pizza sauce which “they didn’t realize at first” and the manager went to Sam’s Club to buy some pizza sauce. She said we can go to the counter to get our refund. Seriously?!?! Someone should have come to us to explain the situation and maybe ask if we wanted something else. Were they planning on bringing our food two hours later? My husband was very angry at this point and we left the place with hungry kids and a disappointed 6yo because she wanted to stay and skate some more. Astro Skate: You can have your voucher back because we won’t...

I brought my niece and her friend here to skate, the girls had a blast (they're kids, of course it's fun) but I was increasingly dissatisfied in the facilities and service.

The bathrooms were dirty and the sink area was out of paper towels. There was trash all over the floors and broken balloon bits all over the skate floor.

We ordered a large pizza and was told it would be delivered in 10 minutes but wound up waiting 30 because they had to remake it for some reason. Pizza was delicious and I was impressed they made them fresh and baked them in a real oven, but the counter was all sticky and in desperate need of a wipe down.

Poor sanitation all around, pretty bad by normal standards but even worse when everyone is concerned with covid and should be taking extra precautions and at least have access to properly wash their hands.

First I thought it was great they had a bunch of teenagers working, what a great highschool job, but by the end I was frustrated I couldn't find a real supervisor or adult. One guy did bring out paper towels when I asked but he didn't even put the in the dispenser, just sat them on the counter.

The real kicker was when I watched a guy try to steal someone's backpack. This young man had been sitting next to us and was gone for a few minutes when I saw another guy sit at his table. Few minutes later the guy came back and was looking all over the place for his stuff. I pointed out the guy who was sitting at his table, who had gone into the DJ booth so I walked with him to talk to them. Yep, they had it, he acted like he thought it was his friends bag and he accidentally grabbed the wrong one but I didn't trust him at all, and the worst part is he was in there hanging out with staff so I couldn't tell management.

Place is poorly run and lacking good management and...

I went here and the place was packed with birthday partyers. The lockers don't work. They will take your 50 cents an not refund you. When a table finally open up, my kids and I sat down, then 2 women come and took my table while my stuff was there. My son goes to sit and cant sit down now. When I told management they talked to the women and the women still were being uncooperative. So the manager caters to the children she says. Instead of asking the women to leave the facility they moved my things. Prior to the incident there were zero available tables. This places is bias against men, I even ask these ladies nicely to move. So watch out for the managers here they will kick you out long before the real problem especially if your a Male. The bias comment the manager/owner made was even better. I definitely am contacting BBB. Watch out the Owner or manager likes to claim harrassment if you things dont go her way and call the police on you for wanting proper customer service. I guess people are just aloud to get away with "STEALING"... Even if it's your table. Very bad customer care. But the 2 women obviously werent taken care of, so if you go here be ready to have your table taken by anyone and if you complain you maybe be the one asked to leave or have the police called on you.

The Owner obviously believes in removing the non issue and not seeing these two women will cause this issue again in the future.

Fathers are Parents too...