Definitely our lease favorite stop during our trip. While visiting Dallas we decided to visit Grandscape and try out the escape room, now because we are not familiar with the area we had a hard time finding it causing us to be just a couple minutes late so the group got started that wasn’t an issue, it was the attitude and their service I’m assuming it was because we were late then my husband had to use the restroom while we waited on someone to take us to the room the host began to talk to other employees about how we were already late and now have to use the restroom it kind of frustrated us but we decided to stay since we already paid what really ruined the night is when he referred to us as those ppl with attitude on the walkie talkie “those ppl are back from the restroom” then said “is anyone gonna come take these others to the depths” at that point my husband was ready to go we’ve never experienced this before I talked him in to staying we get inside the room already a party of 4 there despite our efforts to assist we were ignored and treated like we were not even there it was overall not an inviting experience and a waste of money it killed our entire vibe for the night I hate that I convinced him to go here for his escape room experience and even more that I convinced him to stay despite the red flags. If you are a person of color I would say tread lightly

****Update: The manager called me today and assured me that the behaviors of the staff was not acceptable and apologized for the experience. The apology was much appreciated and I look forward to a different experience next time we’re in town!