Green Lake Family Aquatic Center — Attraction in Thornton Township

So I booked a party for my son. Over the phone they told me 200.00 bucks for everything unless I go over 20 people then I have to pay extra .I get there pay my 200.00 bucks. Then they asked me would I like add a lunch package with my deal. I said its already included. They said it wasnt .So based on the prices how am I paying 200 bucks for 20 people when its only 7 bucks per adult but it was a kid party so it still wasnt adding up. I called several times prior to my arrival Got hung up on and when they finally did answer again They were rude as hell. If I could of got my 75 bucks back I would of went elsewhere .Since I couldnt I stayed. I ask for a refund for the reminder of 125.00. Allowed the kids to play but the kids had fun .Will I be back probably BUT DEFINITELY NOT OF ME THROWING A BIRTHDAY PARTY. ITS NOT WORTH IT. They got my deposit under false advertisement . If I would of known what it was like (my first time being there) I wouldnt of never went in the first place

RESPONSE TO THE OWNER

I booked the party over a month in advance. I booked it over the weekend and that following Monday they returned my phone call. I was told that 200.00 bucks that would cover admissions, food, and a semi party in each pool which was told to me before. Now I get there its another story. I dont recall her name but the woman who worked consession stand told me the samething in person yesterday. That told me the samething over the phone a month prior. Im not trying to be rude or anything but if I was going to spend 300 bucks It wouldnt of been at that establishment. It would been at Jaks Warehouse or so. Tried to respond to the email you listed above but couldnt So I...

Me and my family never been here looked at reviews on here and the rating was a 4 so I thought it was ok to go ! I was so wrong ! We stood outside in the blazing sun in a non moving line for 30 mins to get in . After we got into the park it was no order no rules was infourced ,which was very unsafe . The water slide there was no guard to monitor the kids that where going down it . in the lazy pool there where kids swimming under u while u where on top of the donout floating . One kid even flipped over because another kid was swimming under and popped up and flipped the other kids over and we had to pull the kid from under the water . The life guards where horrible ! There where to little girls there taking the donut tube stacking them and throwing them at other people I informed a life guard and he shrugged his shoulders like it was nothing he could do . I went to another life guard and ask where the kids allowed to swim under you while in the lazy river he said no but they just don’t listen . How is it you run a business with no structure? Rules must be put in to play to insure everyone’s safety . Me and my family could not enjoy our self because I felt it was not safe for my baby which we only came so he could of had a good time and that was impossible here . I suggest they seriously train the staff or get new staff . If nobody can follow rules I suggest you guys clear the lazy river and water park and explain the rules clearly and Stand on them and put people out if they don’t listen don’t risk the safety of others because someone else won’t listen . I can’t see me or my family coming back here at all they have a lot of...

We arrived at 1oclock, they were supposed to open at 12 noon. Some people had been waiting an hour. They told us they were having technical difficulties with the pool water. It boiled down to they just didn’t do their job. They not once gave us an update or an apology. When I asked for an update, it felt more like I was causing an inconvenience. We were just left out in the 90 degree weather like cattle. I counted 5 schoolbuses full of kids that left and many cars. A lot of money was lost due to their extremely poor work ethic.

Finally was let in at 2 o’clock. When we got out and went into the womens locker room, I was appalled at what I saw. It was filthy. Disgusting. Toilet water was running onto the floor. It was dirty from last year, top to bottom. Not one stall had toilet paper. It was sad and horrifying considering we are living with Covid. No concern for children or elders.

I will never go back to this nonmanaged dump again. Whoever is in charge needs to be...