Apple Washington Square — Attraction in Tigard

This is really a review on Apple Corporate failing to have a back up plan for the huge overflow of customers that now MUST go to a much smaller store for ALL services. I feel this is really a poor response to the current retail climate.

These are the problems as I see them:

Unable to book appointments with the Genius Bar to get my MacBook Pro’s ‘manufacturing defective’ parts replaced. They are also booked solid on line through the support application-

I called the store and they said that Apple releases appointments every morning that are cancelations. So, I will get online and try to book an appointment every morning until I can get in. The store employees are really nice- but they can’t book me into the Genius Bar either, because they are booked out so far in advance, that they honestly (and LITERALLY) don’t know how far out they are booked. I could just come out to the store... but they said that doesn’t always work, especially as they are so busy right now.

I am not sure, now that Christmas is upon us, when I will be able to get in.

(The knowledgeable and super nice employees at the Washington Square store I spoke with are great- I worked with Hakon and Judy on my last call.)

The pandemic is getting much worse and I think we are nearing a total shutdown again. So, back to the original problem that started this other problem was me buying a brand new MacBook Air and then NOT getting the instant credit I was promised because of this defect. I didn’t know this was a ‘factory defect’ until I wasn’t getting my $450.00 instant credit trade in. So, I did some research on why my trade was not accepted as promised when I bought the new MacBook Air. This is how I found out about the manufacturing keyboard defect and Apple’s unprecedented promise to fix every computer that fell within the established time parameters. So, because I had no choice, Apple hit me with a reversal of that ‘instant credit’... which is what made the instant credit reversal a REGULAR CHARGE AND THEREFORE NOT ELIGIBLE TO BE PART IF THE ‘6 months same as cash’ charge that the rest of the transaction is under.

I now have to wait for the old (and manufacturing defective) MacBook Pro to come back to me. AND now not being able to get an appointment due to the volume of business they are having to deal with, because the HUGE DOWNTOWN STORE IS SHUTTERED has made a bad situation even worse.

All I can say is that I do not feel that any part of these remedies are good enough when all of us are putting out substantial amounts of money every few years on Apple products. It makes me think that Apple Corporate needs to help their remaining OPEN STORES MORE than they are. Because I don’t think anyone who is dishing out the kind of money we are, as consumers of this product, need to be faced with these realities that Apple has created in response to the pandemic.

Apple, your products and customer service is AWESOME....almost always.

(IT SHOULD GO WITHOUT SAYING THAT THIS IS NOT INCLUDING YOUR TYPE OF RESPONSE TO THIS PANDEMIC, however.)

I do appreciate you stepping up to the plate to take responsibility for this keyboard defect.

But your lack of response to the pain (financial AND physical for me, after the thought of standing in line for hours because I am disabled) leaves me questioning if we, as consumers, are making the right choices when it comes to this company. I mean, I love Apple, so even though I don’t approve of how you are handling your response to this pandemic, I am willing to put up with your approach to this pandemic and civil unrest (which is why the big downtown store is shuttered). But, I have to ask myself why I am willing to put up with this kind of treatment. I think there is most likely something wrong with me and my decision to stick with you- even though you are treating me the way you do. ( It’s kind of like a bad country western song...)

Thanks for all who read this. I know it was long, but I truly...

TERRIBLE. That is all I have to say. If I could write anything less than a one star review I most definitely would. My iPhone 5 SE was stuck in some kind of boot loop so I went to this apple store to try and speak with a specialist to see if there was something they could do to fix it. When i went there the first time of course there was a long line to speak to a specialist and knowing my luck I came at the most busiest time of the day. To avoid the stress of waiting some two hours to speak to someone I just decided to come back the following day early in the morning. I arrived at the apple store at approximately 10:15 and when I went to set up an appointment it was said to be about a 30 minute wait. That was totally fine considering that I would have waited for two hours the day before. When i got the text message from them saying they would be ready to help me it was about 10:50 when I got there. I WAS WAITING AN ENTIRE 45 MINUTES JUST TO SPEAK TO A SPECIALIST! I was so aggravated to see all the other customers being helped except me even after I came so early to set up an appointment. I was so outraged that i talked to one of the employees who was not doing anything and told him that I have been waiting over 45 minutes to speak to someone and i still hadn't been attended to. within about 10 minutes someone came to help. At that time it was already 11:40. After waiting so long to speak to a person who could finally help me, I was shocked to see that he was helping his other coworker while he was helping me at the same time! He was diverting most of his attention to his coworker instead of helping me with my issue. Talk about being completely unprofessional! The person who helped me didn't seem to know very much about what was going on with my phone and just had me waiting and waiting for an update to install on their computer (which should have already been updated to begin with before they even opened the store) in order to restart my phone through the iTunes store. After everything was all said and done not much to my surprise THEY DID NOT RESOLVE THE ISSUE OF MY PHONE but instead offered me a %50 discount on the phone I already had for waiting so long and it couldn't be used on any other phone too. How unbelievable is that. So after this whole fiasco of waiting and the unprofessional-ism I had experienced I will never be coming back to this apple store ever again. I WAS THERE FOR AN ENTIRE THREE HOURS! completely amateur, unprofessional, poor customer service and...

Yet another reminder to NEVER visit this Apple store!

Read the other 1 and 2 star reviews before coming here. Everyone is saying the same thing - poorly run store and defective products are normal now at Apple.

I paid full retail price for an iPhone 16 Pro during the recent pre-order phase PLUS the most expensive AppleCare plan for over $1200 total. After using only Google flagship phones for 15 years I figured I'd give Apple a try again. The poor quality, lack of customer service, and total indifference to customers hasn't changed one bit.

5 weeks after using the iPhone 16 Pro it started to randomly, then consistently, reboot on me. Even more bizarre it would turn on after I powered down completely. It also no longer charges wirelessly. This is with ZERO external damage or abuse, which the store confirmed. I made an appointment at the Apple store and they tested and confirmed the phone was a total lemon. But rather than replace a 5 week old phone, with the most expensive Apple Care plan, they wanted to use their spare parts in the back of the store to "fix" it.

Like most people, my phone is my lifeline for work and personal needs. I'm often traveling overseas where there are no Apple stores, so having a random tech try to make a brand new $1200 phone work with spare parts is not an option. The store manager, Darren, would not exchange my broken brand new phone for a new one. What should have been a 5 minute exchange was going to take nearly 2 hours if they had tried to fix it with spare parts. Who wants to wait for that nonsense!!??

The ONLY reasonable fix for this kind of situation is a new replacement phone on the spot. The store manager Darren refused to exchange it, insisting on using spare parts to fix my brand new $1200 iPhone 16 Pro. Fortunately I was able to get this resolved via the online Express Exchange option via customer support.

WARNING - avoid Apple retail stores and products at all cost. Store managers will not resolve simple issues in a timely and effective manner, and you'll have to spend days waiting for a replacement phone to arrive via the...