Bobbie Marie Jewelry & Permanent Jewelry — Local services in Tigard

I was so excited when I first purchased my permanent bracelet through this company. I do not live in the states where they operate, but have family that does so I knew that when visiting, I’d be able to make additions. I was so happy with the bracelet that I also bought a permanent necklace. However, that’s when their customer service went downhill.

I stopped at their kiosk in Oregon in July 2024 to add a letter to my permanent necklace. I was told that they didn’t have the letter but that since I’d be back in November 2024, to come then as they’d have all the letters of the alphabet for thanksgiving. I arrived at that time and was then told, no, you have to preorder the letters. I was upset as this was different from what I was originally told, but figured it was a mixup and I’d order.

Now, in June 2025 - 5 weeks prior to being in Oregon - I had to reach out THREE times to get any customer service. First, I reached out via their website where it said to reach out. I emailed via their website and said I’d like to order a couple of charms for early July and asked for someone to reach out. No one did. There is no number for customer support; you must reach out directly to the location of your choice. So I called and left a voicemail a week after emailing. Again, no response. No one tried to reach me. So I called one last time and finally got ahold of someone. That person told me that the two charms I requested would be ordered and I’d pay at the location. I had talked to someone now three weeks prior to my arrival.

Apparently, this is also not how business is done. I arrived at the kiosk in Oregon today (during the pre-arranged week) to pick up my charms and pay for them. I was told that the reps in my state are new (there are no reps in my state, so that’s impossible) and that all orders must go through the owner herself. The sales person called the owner then and was told that no order had been placed.

I will be honest at this point because I was EXTREMELY frustrated (I have witnesses who were with me) and while I never raised my voice, I did tell another customer was who looking to not shop there because the customer service was horrible. (This was wrong and immature of me; I take ownership of this.) I tried explaining to the representative why I was upset, but she snapped at me that she was tired of being yelled at by customers and that if I did not leave, she would called security.

The customer service is horrible with this company. I should never have said what I said, but after a YEAR of getting the runaround from this company, I was frustrated to be told yet again that, by listening to their directions, I was wrong in trying to order items. And if several people have gotten upset, maybe this is a sign. The sales representative did not know her info - I do not expect them to know everything. But instead of trying to understand that I had been getting the runaround for a year, I was automatically in the wrong. The only way to reach out to this company is through their locations, but I was told that was not true (that’s how the website has it, as well).

While I wanted to apologize to this employee, I was too scared of getting security called on me. While I never raised my voice or said anything threatening, I should have been a bit more understanding. Customer service is hard, and I have dealt with my share of unruly customers. However, this company has caused so much frustration and given me more wrong information in the last year that I now feel that I need to write this review as no one seems to care at this company.

When I first found this company, I was so excited and pleased by their product. Now, I am so disappointed with their customer service and lack of care that I hope this review helps others who may have been in the same boat with them. I would have continued to add charms over the years as the product is good. But the customer service is horrible and it saddens me. I hope the company sees this and is able to make improvements so no one else is strung along for a...

Update to business owners response: Thank you for your response. I read it in full, and while I appreciate the attempt to provide your side of the story, I find your version not only incomplete, but intentionally misleading and deeply troubling.

First and foremost, I stand firmly behind my review and the experience that prompted it. You may try to discredit it by suggesting I wasn’t present, but that does not negate the fact that what occurred was real, witnessed, and well-documented.

Second, the tone and content of your response—framing a young woman and her mother as “hostile,” then threatening to involve authorities—reads less like customer service and more like targeted escalation. What’s worse, I have screenshots of direct messages from your team that go far beyond what’s remotely acceptable in a business context. These include:

A threat to report someone’s photo to the police and ICE

A crude, sexually explicit remark directed at a customer

Aggressive and unprofessional language unbecoming of any public-facing business

This behavior is not only offensive—it borders on harassment and discrimination. If your intent was to bury the truth or shame us into silence, you’ve failed. Instead, you’ve confirmed everything we were concerned about—and more.

Rather than taking responsibility for your team’s actions, you’ve chosen to distort the situation and deflect blame. Let me be clear: your refusal to acknowledge inappropriate conduct, paired with retaliatory hostility, will not go unnoticed.

I will be forwarding the screenshots and correspondence to the Vancouver Farmers Market administration, Better Business Bureau, and if necessary, civil rights organizations that deal with discrimination and public accommodation law. Your behavior isn’t just unprofessional—it may be unlawful.

You are welcome to continue responding defensively online. But just know that the public, and potentially the appropriate agencies, will be the ones to decide what’s truly unacceptable here.

Previous review:

I previously had permanent jewelry done here and was happy with the service at the time. However, I can no longer support this business.

A close friend of mine recently brought her daughter—who is a minor—to this location. She purchased a piece of jewelry and was told it would not rust. Unfortunately, it did. When they reached out to the business to discuss a return, the staff responded with rudeness and inappropriate behavior, especially toward her daughter.

As the situation escalated, my friend (the mother) stepped in to advocate for her child. What followed was deeply disturbing. The owner of the business responded with blatant disrespect and discriminatory remarks. Although my friend is white, she is of a different ethnic background and speaks with an accent. The owner shockingly referenced ICE in a text message—as if to threaten reporting her, despite the fact that my friend is a legal U.S. citizen.

This kind of behavior is not only unprofessional but also racist and unacceptable. I cannot, in good conscience, continue to support a business that treats people—especially minors and immigrants—with such hostility...

I met Bobbie Marie while she was showing her gorgeous pieces at the NWX Farmer’s Market. I tried on a ring which I adored but it was too small. I also fell in love with a cuff bracelet. When I tried the ring on she said she thought that she had made it too small and she was considering making a larger size. I left to think the items over but couldn’t get them out of my mind so I messaged her saying that if she could make the ring larger, I would buy it. Without hesitation she said she would do it so I bought both the ring and the cuff! She not only made the ring bigger, she beefed up the band so it was more attractive with the size of the stone!! She went above and beyond and I am so thrilled with both pieces. I will definitely tell anyone who asked to visit her booth when she...