GameStop — Local services in Tigard

Out of all of my retail shopping experiences, this one has to be the worst shopping experience I have ever had. Let me explain what happened.

My husband, who lives long distances away, decided to surprise me with my Christmas gift by ordering an in-store pickup. He saw that the online website offered a great deal on the Meta Quest 3 for an in-store pickup, and he even got to use his $15 in Gamestop rewards. After placing the order, he realized that he forgot to add me as the person who is picking up the order.

No problem, he thought. He'll just call the store location and ask them to add my name as an authorized user for pickup. Well, unfortunately, the manager who was working at this store location didn't allow it. My husbands argument to her was that he had done an in-store pickup before with the PS5 without any issues, and someone else had picked it up for him. This led to a full-on argument on the phone between him and the manager, and my husband ended up calling corporate.

My husband told me that corporate assured him that there should be no issue adding me as an authorized recipient for pickup on the Meta Quest 3, and the store should have the capability to do so. Meanwhile, I was at work, and my husband was texting me all of these issues when this was supposed to be a present for me.

I asked him to forward me the confirmation email, and I went on my way to Gamestop to pick up my Meta Quest 3. The salespeople were very respectful when I explained the situation to them. However, the Gamestop Manager at the counter told me that unfortunately, she could not give me the order without my husband being present and having his physical ID with him.

I explained to her that our situation is unique and that we are living long distance, and this gift was meant for me for Christmas. She insisted that it was company policy and that it was to protect the customer and the company. I told her that my husband had already called corporate, and they had assured him that I could be added as an authorized pickup, but it didn't happen. At this time I decided to put him on Video chat to explain everything.

Feeling frustrated, I decided to cancel the order and pay with my credit card. However, the manaher put up a fight and refused to match the price with the discount using my Gamestop points. They also informed me that if my husband canceled the order, he wouldn't get those points back. This escalated into a heated argument and the manager got overheated and had to go back to the stockroom with her employee to discuss.

After a 15-minute wait, she came back and told me that she was willing to match the price with me. However, she had an issue with my husband being on the phone and asked me to hang up the call. I told her that I was recording the conversation for my safety, which only escalated the situation further. She even threatened to call mall security on me.

At this point, I was fed up and yelled at her, expressing my frustration and how all I wanted was my Christmas present. She went back to the stockroom, and a more seasoned employee stepped in and matched the price for me without any issue. Finally, I was able to show the camera to my husband, who had been anxiously waiting on the other end of the call.

To add to the stress, my husband has accrued $100 on his phone bill for these international phone calls. This entire experience has been incredibly frustrating and...

Short story: Avoid this Gamestop and their theiving scumbag of a manager. She's using pathetic and disgusting tactics to try to steal your money by adding "protection plans" without consent to your purchase, and will disrespect you for stopping her.

Long story: I went into gamestop excited to pick up some games. Im a regular to Gamestop as a whole but don't usually go to the mall.

As I'm browsing, I notice and am immediately concerned with how the manager is treating a customer who obviously has special needs. He was particular, but the whole time respectful to her. On the other hand she was rude, short. And unprofessional as a whole when interacting with the guy. And then complains about him to the next customer.

As soon as I get to the register I tell the manager the game that I want and that I also have some trades. She scans my stuff and tell me my total. I then show her my trades and she gets all angry and yells at me and says "you should have told me that you had a trade earlier!". I point out that I did and she says that I didn't. She does my trade and tells me my new total.

When I review my total I notice that she added their protection plan without asking me or letting me know. Pretty much hoping that she could steal some of my money to pad her numbers. These tactics are pathetic and wrong on so many levels. There's a reason why a couple of years ago Gamestop investigated and fired a lot of people for exactly this. Fraud, theft, scum tactics. It's all the same as it was years ago.

When I said I didn't want the protection plan she got even more upset when she removed it. After I paid she didnt even wait for me to take a few steps before she badmouthed me to the next customer.

Also, she traded my game in wrong so I came back to fix it and again she tried to blame me because of my "last second" trade and how I created more work for her.

YOU are the manager, be more professional and own up to your mistakes. It's not my fault you couldn't listen and messed up.

I don't know how this person became a manager but they are not the type of person that Gamestop should want leading a store. I understand trying to meet certain metrics. But meeting those metrics are a lot harder when burning bridges with your customers. Having a scumbag of a Manager such as the one here burns those bridges. She pretty much showed that as a person she is narcissistic, morally objectionable, and just a terrible pathetic person. As an employee, she is all that and a theif to the customer. She will only bring complaints and a bad look for Gamestop during a time that they really need to appeal more if they...

I took my kids to GameStop in Washington square mall today as a treat. They don’t get to do this much. They were each allowed to pick one game. I got to the register and a young person working at the register was “not in the right headspace (he later told me).” Basically, he was being unpleasant and appeared angry. I didn’t say anything about it in the moment- but He clearly didn’t like that I didn’t want to renew my GameStop membership and my reason for not doing it. He was also clearly annoyed that I didn’t want to buy the protection plan for the games and my reason for not doing it. He was clearly angry in general, so he decided to take his anger out on me by purposely putting the wrong game in my case. We got home, my son told me it was the wrong game. I called GameStop. The same guy answered the phone and said, yeah I remember doing that (he said he remembered doing that!)! He said, I just wasn’t in the right headspace at that moment. Said in a tone that indicated it was in purpose. I talked to the assistant manager, and she didn’t seem to care. I went back to the mall (Washington square mall GameStop) and the manager (Ryan) supported the employee’s behavior. Not only that, but the manager went out of his way to hurl insults at me as I returned all the items I bought. The manager told me, they don’t just give friendly customer service to people-you have to earn respect to get respect. So- not only was I met with an angry rude customer service person who went out of his way to take his anger out on me, but the manager himself supported it. I was trying to buy games for my kids and this is what I ended up dealing with instead. I did some research and I see that GameStop retail stores are going out of business. Research indicates it’s because it’s cheaper and easier to get the same products online. I would wager a bet that if employees at these retail stores were actually taught how to treat their customers, the retail store might actually have more repeat customers. The store should not tolerate internal sabotage. I am obviously not the only customer that this has...