Milano Apartments — Attraction in Torrance

I’d like to begin by commending Wilfredo, Willie, and Sergio for their exceptional service. Whenever something breaks or requires attention—which unfortunately occurs quite often—they respond promptly and handle repairs with professionalism and care. Their dedication is evident, and I believe they deserve greater recognition and compensation for the consistent quality of their work. 5 STARS FOR MAINTENANCE GUYS. However, I feel compelled to share candid feedback regarding the broader management and condition of the complex. While the property may appear attractive at first glance, many of the concerns raised in online reviews are valid and reflect my own experience. I strongly encourage you to take those reviews seriously—they offer an honest glimpse into the challenges residents face. Some key issues include: Accessibility Misrepresentation: The complex is advertised as handicap accessible, yet many areas require navigating stairs, and the elevators are frequently out of service. True accessibility means residents with mobility challenges can move freely and safely throughout the property—not just when the elevators happen to be working. Even the laundry room is down a flight of stairs. The lease office is up a flight of stairs. Amenities Out of Service: The spa has been non-operational for months, and one of the pools remains closed without clear updates or timelines for repair. Recurring Noise and Property Damage: With the return of foreign exchange students, the environment often resembles dorm-style living, with excessive noise, litter in common areas, and occasional damage to property. Safety Concerns: The presence of registered sex offenders on-site is deeply concerning, especially given the student population. Transparency and proactive safety measures are essential. Lack of Accountability from Management: When issues arise, residents are often told to resolve them independently. The standard response is to “call the security officer,” who is frequently seen sitting in the clubhouse and not actively patrolling. Formal complaints rarely lead to resolution; instead, they are deflected or blamed on others, leaving residents feeling unheard and unsupported. -Extra fees: just fyi you pay 2 water bills. I was told we pay one water bill for our apartment and the other is the water for the whole complex: like sprinklers, water used to fill the pool, and water plants as well as clubhouse toilets and sinks. Parking is $25. The mailboxes for packages, (which does not get used) charges $5 a month. Usually packages are thrown over the gate because the delivery person can't get in or the drop them at the wrong apartment. These ongoing issues significantly impact the quality of life here. I hope this feedback is received constructively and prompts meaningful improvements. Residents deserve a safe, well-maintained, and responsive living environment. My best advise is to read the true...

Ok Folks...When I say I have been more than accommodating and reasonable with this place... I had to update my review because I've just had it.

Hello 2018! What do you think I found when I opened my kitchen cabinet? Yes ladies and gents.. a roach. This is the third roach in an entire month. Oh, and it was right next to my 9 month old baby's food. I've had it, now, I'm done.

In 2017 we had to move from our last apartment to this roach invested hell hole, due to the fact that our ceiling was caving in. Why do you ask? Well the owner thought it would be a bright idea to make MAJOR repairs to the building while we were all living in it. So, during the weekend, it rained really hard and since the roof wasn't completed, the rain came right through the roof. The fire marshall and department came in and had to literally take the water off of our roof. You wanna talk aboit pissed off?? There were several apartments that were completely wiped out. So along came spiders, ants, roaches, and the ceiling caving in.

In 2016 we moved into that last hell hole apartment because we wanted cheaper rent. The rent is of course overpriced and not worth the gum on your shoe (trust me). The property manager, at the time, rented the apartment we were living in without telling us or even getting a newly signed lease from us. Oh, and that apartment was invested with the biggest spiders you have ever seen. (I'm not kidding) That property manager is no longer with the company, as you can imagine.

In 2015, in our very first apartment, we paid a little over $2500 dollars for a 2b 2bath. My husband and I were bright eyes and bushy tailed. That was until we had to actually live here. There were spiders, a slight roach problem, smelly and rusty pipes. So rusty that the rust was pouring from the actual bathtub spout. We had to wait an entire year folks for management to decide to fix the problem. So we were paying for a 2 bd 2 bath, for a year, but could only use the 1 bath.

I'm not blaming management folks, I'm going straight to the top. The owner is fixing the place cosmetically. So, when you scope the place out, it feels like paradise. Haha, but don't let it fool you. I have pictures, videos, and several letters to management and the owner. The owner refuses to take accountability for anything. He just throws management in your face. Property management can only do so much. The entire apartment needs to be renovated, from the inside out.

Health inspectors and real estate attorneys are on...

Worst Move in experience

I recently moved to Milano apartment. I have changed couple of apartments but move in experience with Milano is worst one! In my experience, move-in inspection letter is just formality as It seems they are not looking all the issues mentioned in move in inspection report. This is first time I am writing negative review about any apartment because I am out of my patience this time!

First of all management is not responsive to clearly well articulated email with attached images. I have email thread where I need to gently remind few times in order to address the issue. Maintenance crew leave the issue open with promise to look at the issue later which never happens.

Dish washer is not working properly since day 1 and I have back and forth conversation with management since last 2 weeks. I have a bit of unprofessional conversation with Glenn Sonneman. I senior employee in management at Milano. According to him this is small problem because he has to handle 142(many other) apartments!!

Dear Glenn, meaning to small is contextual. I have toddler of two years and my wife needs to hand wash certain kitchen utensils everyday in this pandemic time and every time instruct me to fix the issue. It is not small problem for me. If something affect me in everyday life it is not small for me. I requested him to write the next step or proposed workaround in written form but he just rudely deny by saying that he does not have time!

Glenn is good person, I presume may be management has shortage of staff or heavy work load!! This pandemic is affecting our physical and mental state. Everyone is bit of frustrated due to situation.

I understand that it is not emergency and maintenance crew have other higher priority issues to address but it has been two weeks and conversation should be polite with the residents.

Milano is beautiful community and I like here so far, just do not want to contact office for the issues, as I do not have good experience so far with management.

I hope that someone from upper management will read it and address it. I apologize if I am not polite enough in writing...