Argyle Jewelers — Attraction in Town of Babylon

So my husband decided to surprise me and have my chain fixed at Argyle Jewelers in Babylon. It had been broken for about 6-7 months. It broke a few months after I purchased it due to a new puppy. He asked the jeweler to fix the clasp . They were supposed to text my husband with status updates and let him know when he would be able to pick it up. After 5 days, my husband called to find out what the status was for a simple fix and the lady responded that the chain is complete and they are now waiting for it to be polished. Once polishing was complete they would text him so he could pick it up. He received text and picked up the chain and dropped it off at my job and left. I put the necklace on and realized the chain color was not white gold anymore, it was yellow. I called both my husband and the store to let him know we have to go back to talk to someone because the rhodium was polished off the chain . Now this chain cost 16.82 to be fixed, no big deal. We go back and tell the lady “hey we called about this chain being over polished”. She got the owner, and let me tell you!! I have never been spoken to by anyone the way this man spoke to us. He was the most unprofessional, disrespectful business owner I have ever encountered. I don’t know if he thought he was going to intimidate me by yelling, swearing and raising his voice at me with nothing but anger I. His entire demeanor. He then proceeds to swear on his kids (as if that was going to change the fact that the chain was over polished and everything would just disappear and I would walk away), that he didn’t polish the chain. He told me he only polished the tiny clasp and left the rest of the chain as is. So I asked, “do you not clean the jewelry for your customers when you give back the finished product?” This must have really infuriated him as proceeded to slam his hand on his glass counter, screaming and yelling at me (in front of customers mind you. Again, how unprofessional). This was his reaction because I asked what was polished and what wasn’t . He then told me that this is normal from wear on the chain and when I pointed out that the clip is the same color as the charm, how is that possible, the wife comes over and tells me she told my husband they would be different color which is not true . She also kept saying that my chain was antique. To redip the chain is was a 65.00 at cost to the consumer (about $20 to merchant before markup). The way this man spoke to me and my husband was absolutely disgusting as if I was trying to get something from him, telling me to trust him and that he swears on his kids. I told him to trust me, why would I lie about my chain being yellow. I have no problem getting the chain redipped for the 65.00 . It’s a lousy $65. I would never go to or refer anyone to deal with this business . As we were walking out, he all of a sudden had a “come to Jesus moment” and decided that he would redip the chain at no cost to us. At this point I said no thank you and we walked out. The owner told me to write customer reviews and told us put whatever we feel like on Facebook and anywhere else we want, he’s been a jeweler for 35 years so it don’t matter. I normally do not write reviews because I do not like to harm one’s business, however, people spend a lot of money on jewelry and to be put down, talked to as if you are insignifican shows he isn’t interested in local business with the community. For an$20-$25 dip (his cost), he took the route of rudeness and complete unprofessionalism. What goes around comes around!! God doesn’t like ugly. All over a few...

The people who work here are extremely nasty and unprofessional… I actually was brought to tears in the store by the way I was spoken to and yell at by the jeweler himself … I wish I had it recorded and on video for all of you to hear because I’m still in shock by the way I was treated as a customer…. One of the prongs was bent on my engagement ring after 8 years of wearing it everyday … I went there the last week of June and they told me metal can not be bent back soo I would need all new prongs on my ring for my diamond to sit which would cost 250… less then a month and 1/2 later one of the prongs were completely bent again… I was upset because I just spent 250 for it to get fixed and felt the new prongs should have held up a lot longer than a month … when I went there the workers looked annoyed and the jeweler came out yelling (not even exaggerating) at me saying it was something I did and that my ring is filthy and unkept and that he bent the prong back ( soo basically here you go and bye ) I said I though metal couldn’t be bent back that’s why I paid for all the prongs to be replaced by you in the first place and when I looked at my ring to see the prong that he “fixed” The prong placement wasn’t even correctly placed and even with the rest…he continued to yell at me and even flung my ring down on the counter top … I was brought to tears … I went else where to get my ring fixed was treated ALOT better and they said if you have any problems come back and will fix it no charge ! As a Babylon resident for 16 years I’ll never...

WOULD NOT RECOMMEND - Wanted to support a small local business in my town but had a horrible experience. Well I didn’t even have an experience at all. Went in on a clam Friday morning looking to purchase a piece of jewelry. I had a wait in the street for FIVE MINUTES to even be buzzed into the store even though I was constantly ringing the bell and the employees were staring at me. When I was finally let it I was not greeted at all or even said hello to. There were two other parties in the store both of which had MULTIPLE employees attending to them. Still even thought I was waiting right there at the counter and making eye contact with the employees no one said a a peep to me. Another lady walked in behind me and was helped right away. Still no one even said “hello, welcome in, we will be right with you”. Now I don’t need extraordinarily customer service everywhere I go, I expect to atleast be greeted and told someone will eventually help me. Unfortunately none of that happened. I even had to ask to be buzzed out of the store, and then the employee tried to act like she now wanted to help us. Ultimately I left empty handed and with a poor taste in my mouth. I don’t ever wish ill will on local business, they truly are the backbone of the American economy, but I really think this one can use a lesson in manners and customer services until I will think about returning or recommending it in the future. Feeling sad and disheartened for my local...