GameStop — Attraction in Town of Cheektowaga

I purchased a Nintendo Switch Lite online with store pickup at this location. It was about a half hour before the store closed I parked out front I sent my daughter in with my cell phone it also has a wallet attached, so it had all my ID. She said the employee gave her the box but gave her a hard time also. Mind you I ordered Thor's Hammer online a year before at this location. Only had to show my email to pick it up. This time I figure that's all I had to show and they want to ID my daughter for my purchase. The lady ended up giving her the box, anyway!! My daughter gets in the car she tells me the story. The employee comes out the door to make eye contact with me like my daughter was making it up that this purchase wasn't for me. I feel like this was some really racial...

I work in retail, so I typically wont leave reviews like this if the service is at least passable. The service was not passable. I went to trade a gaming system and a few games in, and Ashley acted annoyed that I was there. I tried to engage in conversation with her, and would get one word answer or a grunt whenever I tried to talk to her. I asked if she would be able to give me cash back for the gaming console, and store credit for the games I was bringing back, and she told me that it was one or the other, but wouldn't tell me why. Like if I had known, I would have just given her the console, and taken my games to a different location. Overall, the way Ashley treated me in the store, you would have thought I had kicked her dog or slapped her mother. I wont shop at this...

I watched as a man trued to buy a PS4 for his son and the manager told him not to because the PS4 needs to be online at all times to function and to get an Xbox One instead as they can be played offline. He also argues with customers that buy anything for the Playstation. Not in a friendly way, he literally will berate and demean them just because he's an Xbox fanboy. One time I also bought a game that was new and on sale for $20 and he argues with me for 10 minutes on why I should get the $50 used cersion instead (and the Xbox version, of course) I refuse to even step foot in this Gamestop when he's behind the counter. It sucks as the rest of the employees seem to be friendly, but that ass embodies everything people hate...