Very disappointing, to say the least. My boyfriend and I, both 18 years old, decided to have a fun night at SkyZone during the Glow Zone special with his 14 year old sister. We bought our tickets online, and because it was the glow special we paid for the ticket price of the night and were required to buy a Glow Zone shirt. Upon arriving, we noticed that there were many children jumping, at least 120+ kids there. There were 3 birthday parties and almost every single trampoline and zone in that park were occupied. It would've been fine if not for the proper supervision that all of these children should've been under. I, myself, am a 5"1 female and have 14-15 year old boys easily taller than me, so it is not out of the realm for me to be a participant at this trampoline park. Children in here ranged from about 5-17 years old, and I had kids from all ages grabbing our ankles, pushing me, climbing in between the nets, joining me on the trampoline and running between my legs on purpose to make me stumble and fall. I understand that this is what children do and it falls on the parents to supervise, however the employees at this establishment seemed to completely disregard the rules that are posted at every single point about trampoline safety. They watched as I was grabbed by the ankles and pushed, saying nothing to these children but instead came over to me and told me I wasn't wearing the proper socks (I was wearing Get Air socks- also a trampoline park) and I couldn't jump unless I bought SkyZone specific socks (which is a 5-7 dollar surcharge).

It is to my understanding that there are numerous rules to follow in the park and in order to jump you have to sign a waiver. The waiver identifies that all minors under the age of 13 MUST have a parent or guardian supervision at all times. Was this the case for hundreds of children? Absolutely not. There were probably a dozen or so parents present. Since the park is so strict on the rules, I may add some rules that the employees were negligent of during my time at the park:

"Do not double bounce or affect another jumper’s bounce in anyway." "Do not run or race across the trampoline courts." "Do not push or tackle "Do not touch any perimeter netting or top pads." "No aggressive behavior"

To top it off, nowhere in the waiver I signed did it state that I was not allowed to have a refund. We spent $126.86 during the glow zone for 2 hours of jumping and a REQUIRED 10 dollar shirt each. When I asked for a refund, I was told I could not get one and instead got two 90 minute jumping passes and one 60 minute jumping pass. Those do not make up for 126 dollars spent that went down the drain. I am also sure that SkyZone has a maximum capacity and there should be a limit to how many passes are sold for a certain jumping time frame, but it appears that the birthday parties were not accounted for and there were just way too many jumpers present. I did not enjoy my time here and I was not in any way impressed by the employees or the manager that was present during my time at the park.