Certified Performance Motors — Attraction in Town of Hempstead

WARNING!!!! Stealership! I am sad to say this dealership is dishonest and not to be trusted. Please allow me to explain our experience with Certified Performance Motors.

My dad wants a Honda Odyssey. So, I scoured the internet for him and found a great deal at this dealership. Please see the webpage from their site that is attached as a picture to verify my account. You can see the advertised price of $17,488. 00 for a 2018 Honda Odyssey with 65,000 miles. A good deal. So, my dad jumped in his car and made the 5-hour drive to get the car.

Once he arrived, Harry, the sales rep that met him, quoted him a price of over $21,000.00. That price was with my dad's trade in. His trade in is a 2014 Dodge Caravan. It is not perfect, but it is in decent shape. Average for this year and mileage. I looked it up on NADA (See the attached picture that shows the values). Rough shape it is worth $2115.00, average shape $3425.00, Clean, $4625.00. My dad's car is average, he was thinking $3000.00 (pretty fair according to NADA). So that means that the car went from $17488.00 to over 24,000.00 with the consideration of the trade. My dad tried to get them to make a more reasonable deal but to no avail.

My dad slept in his car overnight as it was too late to do a funds transfer and came back the next morning still thinking he could make a fair deal.

My dad was switched to a different rep named Mike. (You can see the hand-written note provided by the dealer attached) Here is the "deal" that Mike worked out for him: $17488.00 (Advertised price of car on their website) $2495.00 Prep/recon $1695.00 documentation fees $995.00 Destination fees $795.00 Certification $23488.00 Total -$2000.00 Trade in 21, 488.00 + tax (about 1907.06) + registration (somehow not included in the "documentation" fees).

Total for out the door = $25,244.06.

Mike told my dad that he had $20,050.00 in the vehicle. Begs the questions, if that is true then why did you advertise it for $17488.00. As for the fees, he said "all dealers do this".

Price advertised: $17488.00, price out the door: $ 21488.00. A $6000.00 DIFFERENCE!!!! This is what you can expect from this dealership. If you want to be pressured and to pay way more than you should for a car, this is the dealer for you.

I could go on and on about how each specific fee is a rip-off on its own, for example the NY State DMV allows dealer to collect a $175.00 fee for proof of ownership documentation and a title transfer only costs $50.00. So total actual doc fees should be around $225.00. (See the attached docs) How in the world does that turn into $1695.00??? RIP_OFF!!! My dad is reasonable, a couple hundred bucks more than it cost them in fees and a few minutes work, fine, but $1300.00 more, no way!!!

Let's talk about that $2495.00 Prep/reconditioning fee. Even if you feel it is justifiable to pass this cost on to the buyer, how do they arrive at that price??? The highest rated car detailer on Long Island charges $799.00 for their highest level of detail service that includes a full clean in and out, decontamination, polishing, and a 1-yr protective coat. (See the attached picture) That is for a professional detail! Look at the pictures of this car as it was for sale, and you can see for yourself that it was not professionally detailed. How can they justify charging $1700.00 more to "recondition" the car than a professional detailer. Again, incredible grift.

Or a destination fee of $1000.00 for a used car? What?

Or consider my dad's trade in. They gave his less than the lowest NADA trade-in value. My dad's van is by no means "rough". Even if it was, why lower the trade in below fair value. Again, milking my dad for every penny. Not even a hint of fairness.

As I said, I could go on and on, but I think anyone taking the time to read this gets the idea. These guys will do all the tricks to get you in the door, then they will play all the games to pump up the price and they will smile in your face while they rip you off.

DISGUSTING! AVOID AT ALL...

My recent experience with this dealership was incredibly frustrating and ultimately, a waste of my time. After driving from out of state, an hour and a half of which was spent in traffic, I arrived at the dealership only to be met with a series of disappointments. Before making the drive, I called to confirm the availability of a specific car I was interested in. I was assured it was in stock, which was the sole reason for my long journey. Upon arrival, the front desk attendant and her assistant were genuinely pleasant and welcoming, a small positive in an otherwise negative experience. They informed me that someone would be with me shortly. However, as I waited, I observed three male employees at their platform desks in the back. Their dismissive glances made me feel as if I wasn't a serious buyer, and they seemed more interested in their phones than in assisting customers. Another man, not in uniform, sat idly by, further contributing to the unprofessional atmosphere. After a 15-minute wait, a salesman finally approached me. He greeted me but then asked me to wait again. At this point, I was becoming increasingly irritated by the lack of attention, especially considering the number of available staff. When I finally spoke to the salesman about the car I wanted, I was informed that it had been taken for a test drive two hours prior, had a check engine light on, and wouldn't be ready until Tuesday. This news, after I had specifically confirmed its availability and traveled so far, was infuriating. What truly compounded my frustration was the fact that a dealership messenger had been texting me while I was en route but failed to provide any updates on the car's status. A simple heads-up could have saved me a significant amount of time and allowed me to reschedule. Despite my anger, I was still willing to make a deal. The salesman offered to call me on Monday to schedule a test drive and have the car brought to me, a gesture I appreciated. However, my disappointment reached a peak when I checked their website later that day. The very same vehicle, which supposedly had sensor issues, had its price increased by $12,000. This was an absolute deal-breaker. As someone with 15 years of experience in customer service management, I was appalled by the lack of professionalism and the dealership's failure to properly manage potential customer interactions. Being judged before even speaking to anyone, coupled with the miscommunication and price gouging, directly led to them losing a sale. Ultimately, this negative experience led me to find the exact same vehicle elsewhere with fewer miles, a better deal, and an interior in pristine condition. I sincerely hope management reviews this feedback, addresses these internal issues, and recognizes the excellent service provided by the front desk attendant and her assistant—they...

They will take full advantage of your vulnerabilities. I bought my first car ever from CPM two years ago. What attracted me was the price of the used vehicle, which I wanted in blue. By the time I got there I was told that the blue car wasn't in stock. Why was it listed on the website then? Now long story short, the used car was advertised for under $25K. Because this was my first experience, I should have stopped them in their tracks but somehow the price was jacked all the way up to $36K by the end. Here's what went down when we got to the dealership.

The next available sku was in white, which we were only allowed to test drive since we were told it was already sold. They made my wife and I wait at the dealership all day with nonstop delays plus questionable business tactics. The sales rep enrolled us into Floridian car insurance which we didn't know at the time how problematic that would be, given that we're in New York. We found out the hard way how to re-register the car in New York and had to pay that fee twice since the car was registered in Florida in the first place.

The sales manager above him tried to sell us a warranty for the engine even though the car we wanted to buy was electric. And even as we walked out of the dealership, the sales rep wanted me to leave a (5 star) review, right then and there. Like, why would I do that? The purchase wasn't even completed yet. The sales manager told us we can call him after we make 4 payments in the car to refinance the car. But the number he gave us was fake and we never got in touch with him again.

The car we eventually bought was delivered by the sales rep the next day, and before signing all the papers I had a buyers' remorse and requested a refund but he insisted on going through with the purchase. By the time he arrived, the battery of the car was already drained down to 18% and had 7,000 more miles than the car we were supposed to purchase. And in white again, still not the color advertised. We didn't have enough time to inspect the car since the sales rep called an Uber and was rushing us with our own inspection. Later the next morning we noticed a very large panel gap, the interior pockets weren't even cleaned, and none of the tires were original. I suspect this review will get a response in defense, and even though I should have done far more preparation as this was my first car purchase, I still feel compelled to write this honest review as it was a bad first experience. But if you go into the dealership with experience of your own, I'm sure you won't be hackled and bamboozled the way I was. Just make sure you know what you're doing and know what you're talking about in...