Walgreens — Local services in Town of Hempstead

On Oct 4, I visited the walgreens located in Valley stream, NY around 6:15 for a prescription for my two young children. It was for antibiotics and cough syrup. My kids were going on day 3 of a high fever and cough so we took them to the pediatrician around 5:30 and made to to the pharmacy less than an hour later to get their medication.

I got called at the counter at around 6:30 and was told they were closing soon and I should come back the next day. Their pharmacy hours are until 7pm. They were turning away everyone at that point. I pleaded with the gentleman to please make an exception as the pharmacy is still open for another 30 mins. My kids were very sick and needed to start the antibiotics asap . He went to the pharmacist Candice, who suggested I go to the elmont location as they are open later until 10pm. I said ok and proceeded to leave. As i was leaving, i called the elmont pharmacy only to be told they did not have anything showing up under my name. I walked back into the Valley stream pharmacy and relayed this info to Candice. She said that she needs to manually send over the info there and that i can go as she would send it within 15 mins. She then mentioned that there is no guarantee they would have the medication on hand. I have my two children with me at this point who are very sick and who can barely stand for long periods. I asked her if she could check to see if they had it before i drove 15 mins there. She refused and said she cant. At this point I could see she was getting agitated with me. Her tone and body language spoke volumes. I kindly asked her if she could possibly make an exception and fill my prescription since the store isn't closing for another 25 mins at least. She shouted at me asking me if she should drop the 50 prescriptions she had to fill for mine. I told her that is not what I'm asking, I'm simply asking for consideration since the medication is urgent and it's for young children. She got up and walked away to attend to a customer at the drive thru. I have to say, I have been coming to this pharmacy for years and never experienced such rude behavior. I went to the Elmont location and what a difference it was. The pharmacist was so understanding and immediately gave me my prescription even though they were asking for non urgent prescription refills to come back the next day. When they saw it was for young children they immediately processed my request.

Walgreens Valley stream you can do better, be better. The Google reviews do not lie, the service at this location is severely lacking. I will be taking my business to CVS going forward. You will continue to lose business if you...

Yesterday I had the most uncomfortable experience here. I walked into the store, began looking at facial products. As I was doing so I was checking my purse to make sure I had my debit card, my otc card and my cash. (I have a tendency to realize I left it in the car at the register) Because I know my self well, after checking I needed to go back to my car, on the way out I beeped and I didnt think nothing of it because I know I didn’t make it past the aisle in front of the door. I walked back in and noticed that the older guy African American guy with glasses kept trailing me as though he thought I was stealing or going to steal. After picking up what I needed my last stop was in the toothpaste aisle for a dental guard for my daughter I picked one up and made my way to the front, by the time I got there he was right behind me asking me if I needed help. By this time he also indicated to a younger African American guy to keep eyes on me because once he disappeared the younger guy apppeared. I realized that I picked up the dental guard and forgot the toothpaste because I was noticing how I was being subtly harassed... so I go back to the aisle and the younger guy is now following me. I make my way back to the register and he takes a different asile to the front to watch my moves. It was extremely uncomfortable and the manner was unprofessional. I would NEVER purchase anything from here again. Then the cashier assumed that I didn’t want a product that I was paying separately for because apparently she thought I was in there trying to steal also. It was just really sad. You can do your job as a loss provention worker and not make people feel like they...

Absolutely unacceptable experience at this Walgreens pharmacy. Earlier in the day, I accompanied my mother to fill two prescriptions. We were told the total would be $105 and to come back in about an hour. When I returned, a different staff member suddenly told me the total was $210. When I calmly explained the discrepancy, the manager (the Black woman to the right in the photo) chimed in and said, “Your mom ought to know how much her prescriptions are,” which was both dismissive and inappropriate—especially considering my mother may have early signs of dementia.

I acknowledged that the previous clerk may have meant $105 each and was willing to move on. However, instead of resolving the situation professionally, the pharmacist (the woman on the left in the white coat) escalated things by yelling at me and then pretending to call the police while describing me over the phone. I was calm, paid for the prescriptions, and left—but I will never shop at this location again. The behavior by staff was unprofessional, disrespectful, and deeply...