JMAC Supply — Attraction in Town of Hempstead

I had a time sensitive project that I needed to upgrade a Keri PXL500 Controller. So I purchased an upgrade kit. I told them many times that I needed this ASAP. I even paid expedited shipping and was originally told 3 to 7 days even with expedited shipping. After waiting 10 days nothing arrived, the client was breathing down my neck. Took 3 emails to JMAC to even get a response that the upgrade kit hadn't even shipped yet.

With the client demanding I find other solutions I purchased a used controller on ebay and it arrived in 2 days and I had it up and working that weekend. I literally had a used controller bought, shipped and installed while waiting for the upgrade kit. Once I installed the used controller I called to CANCEL the upgrade kit and 5 days later it arrived even after JMAC took my cancellation.

So I had to go through the process of sending it back and the JMAC rep seemed all fishy and sketchy on how to return it so I videoed everything from the unboxing (because I hadn't even opened the box) to the recording of the re-boxing, I even recorded me shipping it back via UPS. They acted like the slightest excuse they were not going to accept my return. I mean really sketchy acting, I wish you could see the email back and forth, you can get a vibe they were going to look for an excuse to reject the package, so I made sure to tell the JMAC rep I recorded everything in case they did reject it.

BTW, if I had waited for the Keri upgrade kit to arrive I would have waited a whole month. The clients I was working for were lawyers and did not like having to manually lock and unlock their doors with hard keys because the locks were at the bottom of their glass doors and they definitely were not going to wait a month.

Not once did JMAC apologize for the slow shipping, and get this, the whole price was $386, of that they only refunded me back $244. I never got my expedited shipping cost refunded even though I was promised and I have repeatedly inquired about it and JMAC no longer returns my email inquires.

I will probably never buy from JMAC again. 123securityproducts.com is about the same price wise and customer service is way better. When someone shells out $43.00 for expedited shipping and it takes 30 days for it to arrive, doesn't seem like expedited to me. They wanted to blame Keri but I didn't pay Keri expedited shipping I paid JMAC. They charged me a restocking fee when they didn't even restock it, they sent it back to Keri.

So basically I paid $142 (which I am out of pocket) for JMAC's bad service. Avoid this company at all cost. 123securityproducts.com is just as good and has better customer service. I bought from them many time and 123 if something is going to take a long time to ship, they call me, they don't wait for me to contact them like I had to do with JMAC, and then lie to me like the JMAC reps did. I can kind of understand the re-stocking fee but for JMAC not to refund me my $43.00 expedited shipping makes them criminals in my opinion. They took a month to deliver....that is not expediting. It's 2021, we no longer use the Pony Express or Carrier Pigeons to deliver stuff.

I debated whether or not to write a bad review but I have written them 10 times trying to get my expedited shipping costs back and now they refuse to even respond. I gave them 2 stars just because I bought stuff from them prior that were good just this particular instance has soured me. I believe in fairness and compromise, I had cancelled the upgrade kit 5 days before it arrived but was still willing to pay the restock fee but them keeping my $43.00 for expedited shipping when it took a month to arrive, again, makes them criminals in my opinion. Just beware if you deal with JMAC. Their reps...

I placed Order# 82997 for (2) Camden CIWPS1 Door Switches on 2/27/2017. The parts I received were not what I ordered. As someone who places many orders for parts a day, I understand that sometimes mix-ups happen, but a good business with any sort of integrity usually takes some steps to correct those mistakes. JMAC Supply did not. It has been over a month since I received the wrong parts (today is 4/10/2017) and I still have no answers as to whether someone will be sending me the correct parts or if someone will be refunding the $180. During that time, I've talked to people on the phone several times. Once we got to the point where they emailed me updated data sheets to make sure we are all talking about the same part, but each call ends with "I need to contact the supplier and I'll call you back shortly" or "I need to talk to so and so..." or some other run-around and I have received ZERO CALLS BACK. Also, five emails to customer support and/or a direct email to one of the people I talked to went completely unanswered. Again, I understand mistakes happen, and I've been through wrong part situations before, but NEVER have I experienced such horrible customer service. I will not be "purchasing" anymore parts from JMAC Supply, as they have pretty much proven themselves to liars and thieves. Thanks for the horrible experience.

*Update - 4/17/2017 - They finally contacted me and offered a return label and they say I will receive a full refund after they receive the parts back. It was (coincidentally ?) after I left several bad reviews at various online places such as this that they finally acknowledged my issue. If you are having trouble, I suggest maybe leaving bad reviews to get their...

It takes a lot for me to write a bad review. Given two chances, both failed. Ordered a CCTV camera about a year ago did not have in-stock (notified a week later) suggested a substitute double the price requested to cancel the order and they did. Customer service was satisfactory and pleasant. Today's experience is the second & the last and it stinks... Ordered another camera on 07.15.19 received an email today 07.23.19 requesting a call back. Called back to find out the product is also out of stock. Suggested a substitute again. I have taken the time to explain the first experience and this experience and wanted to give them a feedback on both occasions that the product was out of stock. This kids answer is "I did not call you to argue, I am giving you a service by taking my time to look up a substitute for your product not knowing you will accept it or not" Well if you had the product in stock you would not have to "give me a service", kid answers back "Well we carry 1.9 million products, Amazon doesn't carry that many products." LAUGHING MY A** OFF. Since when the DROP SHIP companies became this arrogant. Well long story in short, requested to cancel this order after "if you want I can cancel your order" lets see if that even happens. Kid definitely needs a vacation somewhere cold to cool of his marbles on the ice. I don't think it will but the whole phone conversation is recorded and can provide it for training purposes.

(*Correction: Did receive the full...