Verizon — Local services in Town of Hempstead

Had another great experience at this specific Verizon location in West Hempstead (Franklin Square). The first time I went with my 92y/o client (whom has been coming to this location for years). She was having some issues with her cell phone. Teddy assisted us, he was extremely knowledgeable and helpful but we had to leave abruptly because it was a long process and my client got very tired. Teddy was very understanding and nice about us having to leave and suggested we set some time apart to return and plan on being at the store for a while. We finally got the opportunity to return to the store to complete what we were doing, Alex assisted us and completed everything with no problems. He too was extremely knowledgeable and helpful, and although my client is loosing her memory & doesn't remember the guys at the store they sure do remember her. All the employees at this location are friendly, knowledgeable, helpful, patient and willing to go the extra mile to make sure their customers are taken care of and satisfied. I highly recommend visiting this location for all your Verizon needs if you live in or around the area! Thanks again for the wonderful customer service and for having great personalities...

Switching carriers is usually a nightmare between hours on the phone, hidden fees, and plenty of frustration! But thanks to Michael at the Verizon in West Hempstead, our experience was the complete opposite! He worked tirelessly to find us the best possible plan, comparing family and business options to make sure we walked away with the lowest cost.

Michael didn’t just sell us phones... he did all the heavy lifting!!! He personally called AT&T to cancel our service, handled the transfer of our numbers, and kept the entire process running smoothly from start to finish. On top of his professionalism, he was personable, funny, and made what could have been a long and stressful process actually enjoyable. 🤗

We left with new phones, a MUCH better plan, and the feeling that someone truly cared about making this as easy as possible for us! Michael is the kind of employee every company should be proud to have! He's knowledgeable, professional, and genuinely dedicated to his customers.

Thank you soooo much, Michael, for going above and beyond. *YOU ARE AWESOME * 🤗 You turned what we dreaded into one of the smoothest experiences we’ve ever had with a phone...

I cannot express enough how incredible my experience was with Maribel Franco from Verizon. After struggling with a nightmare experience trying to leave T-Mobile, Maribel made what could have been an incredibly stressful and frustrating situation a smooth and even enjoyable process. She went above and beyond to accommodate not just me, but my entire family of five, plus our business phone—six lines in total!

What truly stands out is her dedication to customer service. Maribel patiently walked us through every step, making sure we understood everything, and addressing all of our questions with care and expertise. When T-Mobile was causing roadblocks and complications, Maribel didn’t hesitate to step in and resolve the issues swiftly and professionally. Her kindness and pleasant demeanor throughout the entire process made such a difference, and I felt completely supported and heard.

If you’re considering switching to Verizon, do yourself a favor and ask for Maribel! She is a true gem and a perfect example of exceptional customer service. Thanks to her, the switch to Verizon was seamless, and I’m now a proud customer of Verizon—highly recommend...