Target — Attraction in Town of Hempstead

ABSOLUTE worst customer service and RUDE employees. I am a loyal target shopper and I will NEVER spend another dollar of my money there now. There is not one cashier to scan an entire cart full of groceries. Everything is self check out. When you need help at self check out there is no one to be found. I had an issue with an item, not scanning as the sale price, when waving down an employee after waiting for five minutes , the employee was extremely rude and asked me to show her the product in my cart. When I showed it to her, she yelled at me “pull it out of the bag! “And then was a palled by her reaction, stared at her, and then she quickly changed her attitude. She did not honor the sales price and made it seem like I made the mistake. Which was not true. They do not honor the sales listed in the aisles. Also, there are no employees that have a fitting room key. It took three different women to try to find someone with a key to let us in the fitting room. After my experience at the self check out, I was so upset by how I was treated that after I loaded my groceries in the car and spent over $200, I realized that I left a huge package of toilet paper and a case of zevia soda on the bottom of my cart. When I drove 25 minutes home, I then realized what I had left behind. I called the store for 35 minutes, tried every prompt to try to reach somebody and no one answered. I tried one more time before getting in the car, and I finally got a hold of somebody in electronics. The lady in electronics was walking up to try to find help regarding this issue and she hung up on me. I then tried again for another 10 minutes and was unable to reach anybody on any prompt. This is horrible customer service! I then drove an additional 25 minutes back to the store to see if my items were still on the bottom of the cart and to let customer service know what happened. When I arrived, the items were no longer on the cart outside. Perhaps if they had answered the phone 45 minutes earlier one of the staff members could you retrieve the items for me and put them on hold until I could return. Instead, I went back to customer service and had to deal with the same rude employee. They gave me trouble at self check out. Ironically enough another customer in front of me was having the same issue with the same sale item that did not ring up correctly. When I told her what happened she told me that once it leaves the store there’s nothing they can do about it. She brought over somebody else who told me the same thing. I said there is nothing you can do to provide me with good customer service after I just spent over $200 at your store. They said no. No resolution no help absolutely zero customer service, I asked for the phone number to the corporate line and the phone number they gave me was incorrect. I googled customer service, corporate line and was able to file a complaint. The individual who I spoke with was very unsympathetic and was just going through the scripted words. I asked when I can expect to hear back from somebody he said he did not know. so I asked him again no resolution to this awful experience and my loss of $23 between the toilet paper and the case of soda and he said no not at this time. Horrible job...

....... W E N T there again today January 30th this was WORSE than the other visit... I HAVE to rate this visit """HALF a STAR""....I can't believe the people that work there.. ( ELECTRONICS) how can people be that lazy ....again... I went to the electronics department ,the people there and that department only ... are SO lazy ....so as I went there "of course" THERE was nobody there there was one person actually there... it was not busy.... the person was texting on his phone.... so I proceeded to bother him to stop texting on this phone to help me with the $400 that I wanted to spend on a laptop.... they had one on display and two in the display case ....so I asked him questions about it and he had no idea... so he said he would call someone ....so as I had mentioned to him I want to make a purchase I saw and checked before I asked him and I saw the model numbers in the display case that they had them in stock ...actually 2 of them... so as he paged a guy over the walkie talkie to come to the department ...he told him the model number and I'm actually reading it off the box in the display case of which one I wanted and the guy was so lazy and didn't want to be bothered that he actually just said over the walkie-talkie ((and in like one second )) "we don't have those in stock" !! ..first of all I was reading the model numbers off of the boxes from the ones that i wanted in the display case of the brand new laptops that they had in stock , and he answered the question so fast (he just happens to memorize all the model numbers in the department) and knows off the top of his head if they have it in stock... he didn't even wait a few minutes to lie and make believe that he looked like he was checking ...so after that I took my $400 and went over to Best Buy and made a purchase over there because of the terrible service from that Tech person in the electronics department because he just didn't want to be bothered...he doesn't want to help you and it's just unbelievable how people are there standing on the phone texting and they don't want to be bothered ....so hopefully the right people will see this and saw that I want to make a purchase and I couldn't because the person didn't want to be bothered to take it out of this display case and actually lied to me and told me that they don't have them in stock because he didn't want to be bothered to walk over to the department to open up the case ... I know how hard that is to walk over spend 10 seconds to open up a lock and hand me the laptop out of the case.... so hopefully somebody from Target will read this and see that they lost business and I made my purchase elsewhere because lucky for me the people at Best Buy are nice and helpful and answered all...

Faulty Target gift cards with no Resolution

I warn to purchase three gift cards for teacher appreciation week at target in Freeport last week. I’ve shopped here often and although I had a receipt where I spent over $300 on things, two different managers told me that there was nothing that they can do to replace the three gift cards that I purchased that had zero balance on them, although I paid for them. I asked to have the gift cards replace and they told me that they are not able to do that, they also told me that I should just call the target corporate number on the back and have me Somehow chase corporate for some thing that I purchase in their store. Although the manager and the customer service person or kind, it is really quite ridiculous that they would not have any solution to replacing a target gift card from their own company that had a zero balance on it, and made a customer wait online and make a second trip to the store. Needless to say , I will also be letting the three teachers know that target did not honor my purchase so that I can be sure that they also share their negative experience. It’s unfortunate that large corporations like target that make a lot of money making their customers do self check out now, assign managers to their stores, with no authority to have a viable solution for a customer that paid money which is in their corporate pocket. The saddest part of the story is that there are three wonderful teachers that did not get to enjoy their gift. I will now have to figure out a way to contact corporate, but in the interim, since a lot of these companies are focused on their reviews, I urge managers to understand that they need to raise these issues to regional managers into corporate to have the ability to solve the problem at the store. The money is already in their pocket and it’s really horrendous Customer Service that they can offer zero solution to money that was spending their store and I had to leave...