Tranquility 3 Spa & Salt Cave — Attraction in Town of Hempstead

DO NOT GO HERE!!!! I booked two 90-minute massages for myself and my friend. I received a text to confirm the appointment. When I booked the appointment and in response to the text I said specifically that we wanted deep tissue massages and asked if they had people that were very strong. They assured me that we would get a deep massage and that they had strong people. We arrived on time. I had to wait 15-minutes before they took me in and my friend had to wait 45 minutes. My time is valuable. I don't understand why a massage business can't operate efficiently. Massages are timed. When they make a reservation they know when the previous massage should begin and end. They should be able to start the massage at the scheduled time. I have had hundreds of massages over the past 40 years in this country and across 5 continents and my friend and I can say, without reservation, without hesitation and without hyperbole: THIS WAS THE WORST MASSAGE WE HAVE EVER HAD. They just could not grasp the concept of a deep tissue massage. We both told our masseuses multiple times during the session to go harder, go deeper. They would put more pressure for about 30 seconds and then go back to this soft useless pressure. Besides that, there was no flow. A massage has a progression. You start in a certain area, determine the status of the muscles, focus on what the body needs, and increase the strength as you progress and the muscles start to relax. These masseuses did none of that. In fact they were all over the body jumping from area to area. A completely useless experience. I was more tense and aggravated after I finished the massage than when I went in. And to add insult to injury, they charged me an extra $10 because they used "essential oil". I didn't ask for anything extra and was not told I was going to be charged extra if they used this oil. Stay away from this place. A complete waste of...

I never leave bad reviews despite how disappointed i am. But this situation warrants it. I booked a couple massage ($110) for an anniversary gift to my partner. Started off okay. We got settled into the room and it was a bit chilly which at first i did not mind because its been quite hot out. The massage started with the women massaging us over a blanket. After about 15 minutes i asked if we would be getting a skin to skin oil massage because thats what i was expecting. And thats where it all went downhill. She then pulled out the oil and said its an extra $10 each. I was not the happiest about that but still was okay. The oil had peppermint which mixed with the AC was extra freezing. I tried to push through but it became too intensely cold. I asked at least 5 times if they could turn the AC off and instead of getting an answer she put like 5 blankets on me. She offered to get hot stones which i felt the need to make sure wasnt more money. She then took warm wet cloth and rubbed it over my skin. Wet + cold = freezing. I finally with 20 minutes left in the massage couldn't handle it anymore. I was freezing and super uncomfortable. I heard the girls laugh which made me more uncomfortable. The owner was very rude when i tried to explain the situation. And she also informed me it would have been no charge for regular oil which i was not made aware that was an option. I should have done this first but i now went through the bad reviews and many people have had the same experience in the sense that they were overcharged without their knowledge that the products they use are more money. This place is full of scammers. I wouldn't recommend this to anyone. It was a miserable experienced. Instead of feeling relaxed, i felt uncomfortable, freezing, disappointed, and taken...

I came here with a friend to relax in the salt cave. It was an awful experience. I have been to other salt caves before and never experienced this. My friend and I went In the salt cave which was also being used as a waiting room for people that were there for massages. People were in and out. Staff kept asking us if we were getting a massage. They would come get the guests that were waiting which every minute the door was opening an slamming. The people using the cave as a wiring area were talking and on their phones. Typically at other caves it's a set time by group you pay for and there are no interruptions. It was the most unrelating experience ever. I brought it up to the front desk and she said I can pay more and have a private experience. I said it should've been private to that time slot how is more money going to keep people from waiting in there and not cause a disturbance. She was rude and unapologetic. I did not ask for money back or a discount which I should have I just wanted her to acknowledge things are run poorly there and should appreciate the feedback because we will def not be going back and I guarantee this happened to others. The salt cave should not be used as a waiting area and if you're going to refer to yourself as a spa it should be peaceful and it was quite the opposite. Plenty of better salt caves with zero interruptions and kind staff. I tried this one out because it was super close but super not worth it! Go...