Gel Factory Nail Spa — Attraction in Town of Huntington

I have been there at least five times (all pedicures) and have loved the whole experience! The very first time, I was given a heated neck cushion, offered hot tea, great foot massage and friendly conversation with employees. After pedicure you get a 10 minute massage or facial that is included with your pedicure (only if you select from one of the $65 options). I’ve always had a back massage and loved it! Paul is my go to for massages!

The second time there I had a facial done- bad move! If you’ve had a facial or two in your life, you will understand how poorly they do it! They didn’t clean my face off afterwards and I looked like I had really bad dry skin, that was peeling off! Don’t risk screwing up your skin! Stay no to a facial!

I went there on Sunday (APRIL 8, 2018) with my mother-in-law for pedicures and manicures. Pedicures were great! I didn’t like how the owner talks to his employees to inform of their next customer; degrading. Anyways when it was time for a pedicure, Esther rushes and didn’t cut my cuticles. My mother-in-law has one lady who left them another lady took off her polish and then a third lady; Kay did her powder manicure. Kay doesn’t have a clue how to do powder manicure! Uneven color out onto nails. Some nails were only half covered with power. Very sloppy. Tony did our back massages and sucked at life. At one point he while he was talking to coworkers, his hands were just resting on my shoulders, not massaging!

Then time to pay was when I noticed there new counter sign of how much to tip! Initially thinking this was helpful but after paying, they point to tipping sign then direct me to tip everyone. I was already in the process of tipping! Rude. I decided not to tip for the crappy back massage that was included with my pedicure and I had the owner aggressively approach me asking to tip! My mother-in-law tip $5 to him and we left!

Before Sunday I loved this place. It’s a nice treat to myself to splurge once in a while but they made me feel so uncomfortable! Won’t be returning!

Keep treating people like that and you will be out of business before...

I’ve been coming here for well over a year now. I’m a loyal customer and I am also a very generous tipper. I’m also a “people pleaser”, and as many of the other reviews have said, I get nervous to speak up here because they’re gonna get mad, well today, proved that. For the first time today I walked back in because I did not like the result of how the design on my nails looked. I was then told to go to a different nail tech who is going to fix it. She was so furious that she had to fix it not only did she rush to fix it, but she also cut my finger in the process of her aggressive filing of my nail. I swear it was almost like she spitefully did it! Staying true to myself I knew karma would return back to her what she gave to me and I instead gave her a $10 tip just for fixing the design on my nails. Bc I'm a good person! I’m done with this place to say the least. They charge way too much money and then they Treat people without any personalized / in touch experience. The fact that I’ve been coming here for so long and they don’t even remember me and my name is also annoying and speaks volumes on how much they give a shit about the customer. They obviously don’t give a shit about customer relations and care more about how much money people are going to pay and tip them. And God forbid you want them to fix something they’re pissed at you the customer. Customer is always right and if I’m not gonna get that where I am Paying Top dollar for my nail service then I’m not coming...

I have witness the lack of customer service and professionalism since I have been going for the past two years. They would offer you a beverage when they feel like it, they would not apologize for being tardy ( I actually had an appt. for 3pm and waited 45 min.), and last but not least, but most importantly, they would change the prices and service! I have recommended three ppl and one of them would travel from Bklyn. There are certain nail technicians I would exempt, but its the managers that has caused me to delist this establishment effective immediately. I normally received their spa pedi which includes a free facial or massage. Despite myself and a few others being allowed to receive the massage that comes with a spa pedi, they informed my daughter that they no longer offered that service AFTER she had already paid!! If we had known prior to that the service was no longer offered that would have been fine. However they charged my daughter the spa price without her receiving the full spa package. I also would ask for a beverage when I was parched, speak up when I was not satisfy with my service, & challenged them when they tried to charge me to take off my gel polish?!!! I want to go to an establishment to unwind and relax... this was the last time. Onward and upward... Bye Factory. Maybe ya'll need to stop treating it like the name "factory" and respect the ppl that want a relaxing service and not a...