The Cosmetics Company Store — Attraction in Town of Niagara

My experience earlier with Cosmetic store was bad when I visited in Orlando in Feb 2023, however I still took a chance to explore the store in Niagara Fashion Outlet on my next visit in May 2023 and to my surprise the staff here was superb. This is an amazing outlet, where you get to buy amazing cosmetics from Estee Lauder to Bobbi brown , MAC and many other. The best part here is the staff and the manager. ANNA and ELENA have been really helpful and they actual guide you as to what would suit you better based on your skin type, plus they also tell about the products they have been using , so its truly great and I am using this products now. Thanks to ANNA and ELENA you are fantastic. Keep up th good work. THe only reason my opinion changed for cosmetic store is because of both of you. Coming from all the way from India to purchase and getting such a good treatment always makes you feel better for...

A month or so ago I stopped in at The Cosmetics Company store because I was hoping to find a concealer. I was tired and likely looked it. I am not a particularly feminine person and although I like makeup, I am definitely not comfortable in a makeup store.

The ladies worked so hard to find my perfect shade without being pushy at all. I left quite happy with my purchases. I went back tonight and had an even better experience. It was the same two ladies and when I walked in, I was remembered from last time. The helpfulness was just as incredible and is not in an icky salesperson type help, more of a truly helping type help. I left absolutely thrilled with my purchases and feel like I got a killer deal. The prices are fantastic, as is the selection, but the best part...

Horrible customer service. I had a question regarding a product and the associate was uninformed and asked another associated who was rude and short. I then purchased the wrong item and asked to exchange 6 hours later for the right color and the the rude associate said there was nothing she could do because all sales all final and that’s why they ask everyone to double check to make sure it’s correct (which no one ever asked when checking out). The bottom the receipt stated exchanges only no cash refunds and all I wanted was the right product. She gave me the customer service number who stated they would “log” my complaint. I will never purchase another product from them again and my business will be taken...