DIOR New York Manhasset — Attraction in Town of North Hempstead

Pretty stingy customer service. My husband went in today while I was waiting in the car with my 2 year old and not feeling great because I’m pregnant with the second. My husband surprised me with shoes but they were too small. The assistant manager just said she’s not returning them and they were worn and torn. My husband called me and said they won’t return them because they’re saying the shoes are worn. I did not wear the shoes and was only exchanging them for half a size up. I went into the store and the assistant manager just said she’s not going to exchange them. Did not get any friendly vibes or any pleasant customer service that you’d expect from a company like a DIOR. They could honestly use some tips from David Yurman. I was getting pretty annoyed because they kept telling me the shoe wasn’t as it was sold and I said it’s impossible because I didn’t wear the shoe except for when I tried it on in the house when my husband gave it to me. I spoke to the manager Abbie Idavoy and she also said the same thing but she actually added that there was lotion and sparkles on the shoe. As a educated professional, I wouldn’t bring shoes into a store with lotion or sparkles on them…. I told her that it was impossible for the shoes to be worn bc I did not wear them and then she finally said well they’re just not in the condition we sold them. So then I said my sister came with my husband to get the shoes and the salesmen did not show her the shoes before buying them. She only saw the color and asked for my size but not inspect the shoes. For a company like DIOR, customer service definitely needs to be worked on. My husband and I work very hard for our income and to not take a customer’s word and say the salesmen wouldn’t sell a shoe was very inconsiderate. My sister said he just brought the shoe out and she just saw the top color so the whole situation was just unfair. The sad part is I just wanted half a size up and had no idea any of this would happen. Waste of time and increase in blood pressure while being pregnant! I hope no one else goes through something like this and please examine your shoes with a microscope if you need too before...

I went for the first time to buy Dior sandals and was very excited thinking it was going to be a great experience or at the very least receive a better treatment. the sales associate was rushing me the entire time and kept insisting I should take another color. Also, he lied about the sizes that were available in the different colors. I asked if the blue or pink sandals were available in my size but he instantly responded “no” without checking. From start to finish I was only in the store for 20 minutes and there were only 2 other customers in the entire store so I didn’t understand what was the rushing about plus there was no line outside. My whole experience was not pleasant and not what I was expecting especially being a designer store. I don’t like writing reviews but my hope is that whoever sees it from the store makes a change in the way customer service is...

Stone cold salesperson the entire store!!! My wife and I went to the store today, security told us to just wait inside by the door and someone will be with us shortly. At least two of the sales ladies were on their phones when we came in, they saw us standing there but didn’t even bother to approach and talk to us. They had us stood there for at least 10mins. If the salesperson were too “busy” why couldn’t they just let us walk around in the store by ourselves? Only 2-3 customers were in the store during that time, so we just walked away! Will never return to that store again! Bad management, bad salesperson will...