Gucci — Attraction in Town of North Hempstead

My recent visit from this store was excellent! I like designer brands but as a college student with financial needs, I would by my stuff on sale, 97% of the time. I had my eyes on the iconic Gucci belt with the Marmont logo for 2 years but was hesitant to purchase because the price of a Gucci belt is not small change, at least for me. For the pre-fall 2020 collection, Gucci just released the belt with the signature logo supreme canvas with leather trim (w/brass marmont logo) and it is just so elegant & beautiful. It was cheaper than the leather version and I liked it better. I decided to splurge because I know I'm not going to find a good sale on this item and like all luxury brands, Gucci prices will increase over time. I went to the store right after I left my workplace dressed in a polo, a belt, khaki pants (all non-designer) and Cole Haan knit sneakers. I had not been to this store in a while and had not visited frequently because I felt as if it would be common for luxury stores to have snobby salespeople or pushy salespeople that just don't care about you unless they make a sale. Since this belt is very close to the most I've spent on a single item and it is one of those very rare occasions I would pay full price, I was hoping for a pleasant in-store experience and not one I would regret afterwards. Once I entered the store, I was greeted by Paul. He asked me how he could assist me and I told him about the belt and asked if they had it in store (website did not specify). Since this would be my first Gucci belt, another reason I made my visit was to inquire for sizing advice. He made sure that I was satisfied with the sizing and came out with the belt in 3 different sizes, snipping off the tags (it's impossible to try on with attached tags) and letting me try it on without going into a dressing room. Paul was very kind, did not judge in appearance, and since he did not rush me or pressure me, I did not feel as if he was only there to make a sale. I tried on 2 sizes and as he went to get the third, I put my current belt back on, nervous that judgement from others was impending, as I would look sloppy out in the open in a luxury store. Yet when he was back with the third, he nonchalantly said "C'mon, why did you put your belt back on?" As he looked up the Gucci database asking if I shopped here before, he did not judge that my first & last visit to the store was 5 years ago and that the other Gucci store visit that was noted was at the outlet. He was engaged with my conversation of me recently losing weight, which began as an explanation of why I was looking for size 36 but my belt I had on was a 38. I purchased the belt (in size 95) and although I am not familiar with the other salespeople, I'm glad that Paul helped me that day. Oh, and I love love...

(Read update at the bottom)**

On March 2, I bought a pair of Blue Rhytons from the Forum Shops at Caesar’s in Las Vegas while on vacation. I had buyers remorse and decided to return to my nearest NY location. The location is about 45 mins from my home. I was greeted by an Asian woman who asked me if I had worn the shoes…. I told her no, I just came back from Vegas and I changed my mind about them. She goes in the back for maybe 5 mins and comes back out with a heavy set Caucasian man with a receding hairline and dressed like he was in a music video, he had on a black Gucci hoodie and Gucci printed sweatpants. (Not professionally dressed like the others).

His name escapes me but he says he will not be able to process this return since they were worn!! I said well I never worn them other than in the Vegas store. He said I will have to take that up with the people in the Las Vegas Gucci store. I said to him never wore them and (in a rhetorical sense) why would they sell me a worn shoe. He then says “well all of our Gucci clients inspect their shoes before leaving the store”. It was an insult. Why would I think they are selling me a shoe that I wouldn’t be able to return?? Should I now believe that all salespersons LACK integrity when purchasing in store??

Then this older woman, very Karen like, with gray thinning hair, decides she wanted to get involved when I had already put my shoes back in the box and bag and I was on the phone with the store in Vegas. She proceeded to REPEAT what the Caucasian guy said. (That the shoes look worn, blah blah blah) She just seemed like she wanted to be involved.

I stopped going into this store many, many years back when I bought my Joy Boston bag and was treated like my kind was not welcomed there and I vowed to never go there again.I never wanted any salesperson to make commission off of my money. Since this was a return, I just figured I’d be ok. Nope!! Same racist experience there. I know if I was a white person, this return would have happened!

*Update… the shoes were sent back to the Gucci Store in Vegas (on their dime; read my Gucci Vegas review) and the manager there agreed they were NOT worn. They were just “dry looking”. Also confirming that the shoes had never touched any gravel or pavement. My money was returned to me. DEFINITELY NEVER GOING TO...

This was my first Gucci purchase and I went to the store to buy it for the first time because I've always heard that the Gucci customer service was really good. As soon as I came into the store I was approached by this salesperson named Wendy. She had a very terrible demeanor to her and was very aggressive. as someone who's been to the Gucci store for the first time I wanted to look around and see what else there was even though I was coming specifically to purchase the belt. So when she greeted me she asked me did I want to buy anything I told her I wanted to buy the belt. she took me to the belt section and started to show me the belt in a very rude way like I didn't know what a Gucci belt looked like. and then I told her how I previously purchased a Gucci belt online but it was too small so I returned it. after that she started to talk about the different sizes and then she brought two separate sizes out from the back. when she brought the two sizes out and told me to try it on, I tried it on and I wanted the bigger size but she started to judge me because I wear my pants lower and I wanted the belt to fit lower. She was just super disrespectful and made my experience a terrible one. I purchased the belt afterwards but she took me directly to the checkout line and didn't even give me a chance to look at anything else even when I said I wanted to see the other stuff. I understand these personal shoppers are there to help you but should let the customers see what else Gucci has to offer even if we aren't purchasing anything else. After I made the purchase she started directing me to the to the exit. And overall the entire purchase lasted about 10 mins . Honestly I don't think I'll be going back to Gucci store and I hope Wendy reads this and understands that she ruined my...