Macy's Furniture Gallery — Attraction in Town of North Hempstead

Full details below, but in short, Bud is not fit to be a manger for Macys as he yells and screams at customers and speaks in a disrespectful manner. And be careful when you buy products and expect to pick them up with the 48 hour window they give you because it may not be there when you go to pick it up again. It may be sold to someone else at a higher price (as they have a dummy SKU they use when the tag has been removed from the product as they do not keep track of inventory sold)

I paid in full and bought a mattress on 3/22/18, however I did not have a large vehicle to take it back with me that same night. I was told by the sales rep that they would be able to hold it for me for 48 hours, before they refund the money if I do not come to pick it up. The sales rep removed the price tag from the item and put a sold sign on it. So I came back on 3/23/18 to pick it up but they mattress was not there. I was informed someone had sold it earlier in the day despite it already being sold. With this being a Clearance center they did not have another piece to give me. I was asked to come back the following day (3/24/18) to speak to a manager. I came back but the manager was not there. I was told he starts working at 12:30 PM but he was late and arrived around 12:45 PM. And this is where the experience went from bad to horrible. The Clearance Center store manager, Bud Langway (May have misspelled his last name) was extremely rude and disrespectful. He started shouting and yelling at me telling me this happens some times. He offered me 3 options, find a larger size mattress and he can adjust the price on that (this isnt a viable option as I only have space for a full size mattress), wait until another shipment comes (but they receive limited supplies of Full size mattresses - so it could come on the next shipment or can take months. There is no way to know how long I need to wait and then he would ship it to me but that would take an additional 10 days) and the last option was he would discount some other mattress he has in store. He asked me how much I would be willing to pay for the mattress available which was of lesser quality. And he laughed and said "Oh let me guess you want it for free" and I said no that is not realistic and offered a discount. I calculated the % discount i received from the original mattress and requested the same discount on this mattress. He started yelling at me and said I am insulting Macys for asking for a discount like that. Where as in reality he was insulting Macys by saying it happens when they sell items to customers and then sell it to others when they come in within the allotted 48 hours. They are supposed to move them to the back to hold, but did not do that either. Bud kept yelling at me as if I was a child and a condescending manner. There were many unbiased customers there as witnesses. He walked away and later a sales rep (Don) came and offered to discount the only other Full Size mattress to the price I had calculated based on the % discount of the initial mattress from its original price. He apologized for what transpired. As I was exiting the store MULTIPLE employees apologized on behalf of their manager Bud, on behalf of Macys for what happened, for Bud raising his voice and handling this in a very unprofessional manner. One of the reps there said "im sorry bro for what happened and Bud's unprofessionalism, that is not how to treat or speak to a customer. It was very uncalled for and not cool of him". Bud is not fit to be a manager as he does not know how to speak to customers and resorts to yelling and screaming. I have multiple unbiased witness that can attest to this and attest to the fact I never raised my voice. I did clearly indicate to Bud, I am not his child and he should not be raising his voice with me. He was very disrespectful and...

Run don’t walk as far away as you can

Cancelled my order after I scheduled with no notification I already discarded my current furniture No place to sit

Called Macys Why was my orders cancelled? Because I did not schedule in time,…. Ok if that was the case, why did I have a delivery date that got cancelled?

Order divided in two tickets Would not deliver both tickets at same time without cancelling and rebilling Why? My card was already charged?

Could not get phone connection with anyone in store Continued to be connected to outsource customer services , another continent Less than helpful Refused to give me a manager No empathy or help….aren’t they called “help desk”? 3 days of phone calls with promises someone would get back to me Never did

Wanted to charge me for second delivery Why? I didn’t divide the ticket, Macys did.

And was billed incorrectly on second rebill for dining room until I brought to their attention? Why? I am the customer not the service associate

Warranty on furniture was misrepresented Told I would get a refund if I did not use within five years Not true, it is a refund applicable to a future furniture purchase only

I’ve dealt with and bought furniture from many furniture stores in both NY and South Carolina I will never buy from Macys again

Next email is to the better business bureau Think twice before you consider Macys No service after they run...

Would not recommend this store. First off, walked around the store for 20 minutes looking for a specific couch in which nobody would help me. I passed employees who were actually sitting down on the couches purposely ignoring me. Weird but ok. I found the couch (which was everything I wanted) and it was perfect. Then I spent 10 more minutes trying to find a salesperson to help me buy the couch. As I was walking out someone finally asked if I needed help. Tom was very helpful and actually ordered the couch for me swapping out a regular piece for a reclining piece. Awesome. He did warn me that there was going to be a one month delay in shipping. No problem I thought. The next day I get an email from Macy’s saying that my couch wouldn’t be in until October 20, 2020… i had ordered the couch on June 16, 2020. Spoke to multiple representatives who completely blew me off. The shipping alone was $200. They offered me $50 off of the $2500 couch for the delay. In the end they offered me $150 off because I was sold a couch that wasn’t even available. Honestly I then went to the Raymour and Flanigan Clearance Outlet and bought a similar couch (sans extra recliner) for $1100. I saw bad reviews and thought that they were lies… they weren’t. Unless it’s the clearance section in the back where you can walk out of the store with the furniture; don’t waste your time, effort, energy or money...