North Shore Farms — Attraction in Town of North Hempstead

I always liked this store and have been a regular since the day they opened…aesthetically pleasing, great fresh foods, really good sale prices, and I don’t find their non-sale prices to be much higher than the large chains. Now, I LOVE this store because of the kindness of one of their personnel, Hugo.

Long story…a very special jade pendant that I received from my late mother and father-in-law on my wedding day 35 years ago slipped in the grate of the meat refrigerator and snapped off of the chain, slipping inside the refrigeration unit. I never ever take this necklace off, it is my “ lucky jade”. I was distraught. It happened in the evening and no one was able to help me because this very expensive refrigeration equipment would have to be emptied and taken apart to try and find my pendant. I told friends and family my sad story, and the consensus was I will need to find a new lucky charm. I was so so sad.

The next morning at 7am I went back to Great Neck North Shore Farms, and I told Hugo what happened. He asked what color the pendant was and where the pendant fell in. Then he and the meat department staff started removing all the poultry that they had just stocked and he said to call him in 3 hours.

After 3 long hours I called Hugo and he said “I got it”. I don’t think Hugo knows how special his actions were to me, or that I started sobbing uncontrollably from happiness when I hung up the phone. I tried to articulate my gratitude when I went back to pick up my pendant, but I’m not sure if I communicated it well enough. I am also fairly certain that if this happened at any other store, I would not have gotten my lucky jade back. I tried offer Hugo some money to pay for a nice meal, but he said “we’re good “, and declined. Hugo seems to be a man of few words, but his actions tell me he is a very kind and decent human.

Thank you Hugo! I will be a loyal forever customer...

I give them 2 stars because their customer service is so horrible. Food and produce selections are good. Cheese selections are very good. Nice that they offer cheese samples in the afternoon. On the other hand, their manager should be fired and replaced. The hand baskets are kept outside and always filthy and dirty. I mentioned this to the manger on several occasions and he said they are kept outside so they get dirty. That's pretty lame. How about keeping them inside and having wet wipes available like every other store does. I told him that his workers needed to hose them down every day and he just shrugged his shoulders. Have never seen a smile from any worker there. The Deli guys are rude, the cashiers are rude & now that the staff is 90% Latino, they all talk to each other in Spanish and ignore the customers. Never once did I get a hello or greeting from ANY employee there. The all have attitudes there, from the produce guys, to the deli guys, to the cashiers to the manager. I rarely shop there anymore because they just don't care about their customers, so why give these rude people my money. The managers need to be replaced with real professionals. You can get the same food, better quality, from Iavarone Foods and Fairway, with MUCH...

Love this place, but I do miss AJ. He always greeted each customer. Management wouldn’t tell me where he went, although one of the workers confided in me that he went to work at a market in Brooklyn. Good luck to you AJ! As for North Shore Farms, I do come here a lot because it’s so close to my home. Plus, their produce is fresh and the workers are helpful (except the guy in the cheese dept who has given me an attitude when I had previously asked him a question). I also love their deli dept. There are so many delicious things to purchase when I don’t want to cook. Yes, their prices have increased, but that has been the...