Burger King — Restaurant in New York

The worst Burger King I have ever gone to. Rude staff and very slow. The final straw for me was yesterday when I placed an order through the app for delivery. The DoorDash driver messaged me that they were moving very slow and my order was delayed because they mixed up my order. Then 20 minutes after my delivery was supposed to come the driver came to my house with someone else order!! I told him that and he apologized and said they are clueless and went back with the wrong order to get my correct food. 10, 15 minutes passed and I reached out to the driver again asking what the delay was and he said they were arguing with him my order was given to a delivery driver and they weren’t making my order again. I told the driver don’t bother and cancelled.

I requested and got a full refund and reached out to Burger King support to report the horrible service and lack of the restaurant to try to fix the issue. Got an email shortly after apologizing and offering a $5 coupon on my next order. I told them thanks but $5 doesn’t compensate waiting an hour for an order that should have taken 20 minutes and not receiving your food at all.

I will not go to this Burger King again. Being inside a Bolla market makes them lazy and i would go to an actual stand alone one instead where they...

If you are ordering via food app, DO NOT order from this burger king.

I was working a delivery app & had a pickup order here for a customer.

The worker gave me the food and wanted me to fill the drinks for the customers order. (The soda machine was about 5 feet from counter)

I explained to him that I am not licensed to handle food and that he needed to do it as it was part of his job as a food service worker and burger king employee. He really tried to argue with me, telling me it's my job and "all the drivers fill drinks for the orders they pick up".

I proceeded to nicely tell him about his self again and he filled up the drinks a minute later. I also told him and the other workers there that allowing drivers to fill drinks is disgusting, unsanitary and AGAIN not their job. Their job is to pick up prepared, sealed food and deliver it to a customer, period.

I've seen people coughing & sneezing without co eringg their mouths, pumping gas, leaving bathrooms way too quickly to have washed their hands. And the workers don't care.

So again just a word of caution, don't order from here at least not the drinks but I...

First of all, I have only ordered breakfast from this location and hopefully my review get reported to Burger King Quality Control (QC) team. My last three breakfast orders have never put into the preparation until I show up at the counter. (And there were absolute no apologies and their face expression tells me I prepare your breakfast, when I want to do so.) So, what is the point of placing the orders thru Burger King app in advance, when the employees had never paid their attention to their online orders in the morning. Especially my order in this morning was not hot at all, but my French Toast Fries seemed not fried, but put it in the microwave with my breakfast sandwich and served. My impression on the employees were I never needed the training, because I am the owner. I put only one star, but frankly they do not deserve not even 1/4 star for the breakfast they serve. Once again, hopefully Burger King QC team get involve in near future and push the franchisee to improve their service, otherwise they will lose their...