I visited Best Buy, bringing my laptop in for repair. I appreciate that you can make an appointment to drop off and pick up your item for repair at the Geek Squad counter, that way you don't have to stand there and wait for help. They bring you into an area you have your own table with a technician to go over what's happening with your device. They assess it, give you the price for what they believe needs to be done, then complete the paperwork, tag your device and power cord, and schedule your appointment to pick up your device. It all went very smoothly with no waiting involved. I dropped off my laptop on Tuesday the day following New Year's Day and I was told it would not be ready before Friday. So far the process went smoothly, but I feel the turnaround time could somehow be less than 3 days.