Town Shop Bridal — Attraction in Town of Poughkeepsie

If you enjoy violent employees who try to steal your dress, please go to Town Shop!

I recently purchased a bridesmaid dress there and brought it to a tailor other than Town Shop, due to long time use of this tailor by the bride and her family with nothing but happy results. When I initially brought it to the tailor, we found out after many various unsuccessful adjustments, that the dress was sewn crooked by the manufacturer. It was suggested that the dress be brought back to Town Shop and to have a new one ordered and give back the one originally purchased. Town Shop was called twice, informing them that a new dress needed to be ordered with expedited shipping, in order to arrive on time for the wedding. I was given several reasons as to why they "couldn't" do this, "There's no way the dress is sewn crooked, we know the designer and have never had a problem", "I don't think you understand how this thing works, they don't always have dresses in stock!", "Sure, we can add expedited shipping to your order for a fee". I told them that this was completely unacceptable with the wedding being a month away. I was then asked to hold and then a couple of minutes later, Gary, the owner got on the phone. He asked me to come in so that he could see how it was not sewn properly before he ordered a new one. Fair enough. I went to Town Shop this past Thursday with another member of the bridal party. I tried on the dress, showing the seamstress, Wendy, where the dress was pinned by the other tailor and I explained to her why it was sewn crooked. She told me that it was not crooked and took the pins out to adjust it. After about 7 attempts from her and another seamstress trying to adjust it as tight as possible around my torso, each time with me telling them that it was way too tight and that I couldn't even breathe, the other member of the bridal party asked Gary to come over, due to the adjustments not going well and Wendy becoming short, interrupting, and being very rude. Gary came over and began asking me what was wrong, while looking at the dress. I was told that there was not something wrong with the dress but my body instead! The person I was with began to reiterate what I had been saying was wrong with the dress and then Gary put up his index finger to this person's face and said, "Shhhh, I'm not talking to you, I'm talking to her, so you'll need to be quiet now!" An argument ensued from the complete lack of disrespect and rudeness from Gary and Wendy. We were told to leave the store and that we did not deserve to be there. No one even unpinned me and I had to unpin myself before going to change. While in the changing room, I could hear the argument continuing. I walked out and had Wendy tell me how rude we were. (Really?!). I told her that it would have never gotten to this point if her and Gary had not interrupted us several times and shown a complete lack of disrespect for us. She suddenly became calm, like a calm before a big storm. At this point, I was standing at the counter with my dress in my hands and her behind the counter. She pointed to the same dress that I had but a sample, and explained that she wants me to try it on, that it's a size 12, and she just started babbling random things about the dress that weren't even relevant to the situation. I explained to her that if the problem was going to go back to being resolved, that she had to actually listen to us and not interrupt and be rude. She started telling me that she needed that from us (we weren't rude to them until after we were repeatedly disrespected, so this made no sense to us). All of the sudden she looked at me and something in her eyes told me that she just mentally lost it and snapped. She gritted her teeth at me and screamed, "YOU DON'T WANT THE DRESS?!!" and then leaned over the counter and started ripping it out of my hands! I was in complete and utter shock! I ended up leaving and calling the police due to an injured wrist from her grabbing the dress. I will NEVER go back here for...

I am writing this review without having had my dress arrive/tailored yet (I only ordered in 2 months ago)...My family has used Town Shop for events for the past 10+ years. Both my sister & I got our prom dresses from there, she got her wedding dress and my mom got her MOB dress there for my sister's wedding. When looking at other reviews of the shop I am very happy that I had previous experiences with them because I would have been turned off otherwise.

I made an appointment for the end of November 2014 to try on bridal gowns, even though my wedding was still more than a year and a half away. When I called up, they asked me for a credit card to put a $25 deposit down. I never heard of this before, but they informed me that if I bought a dress with them the $25 would go towards the price, and if I didn't, the $25 would be refunded (as long as I showed up for my appointment). Makes sense to me, they're trying to run a business where I am sure it can get pretty busy on the weekends and want to make sure all of their brides get the attention they deserve. I then decided to go in a few weeks earlier so I wasn't overwhelmed with all of my family there at once. I called, and they made an appointment for me and transferred my $25 deposit to that date.

My first appointment was great! I worked with Kim, and she was just fabulous. I looked through the 3 huge binders looking for dresses I liked (or thought I liked). The only reason I gave Town Shop 4 stars is because in the book there are no prices listed. So I could have picked a dress that was COMPLETELY out of my price range, and i wouldn't have known. I thought I wanted a strapless, sweetheart neckline & sheath (flowy) dress. However, Kim had me try on fit & flare because she thought it would look great on my body. I was super hesitant because I didn't want anything that tight around me. I love to dance and I thought it would restrict me. BOY WAS I WRONG! I am so happy Kim made me try those types of dresses on because I fell in love!!! I didn't buy a dress that day, but Kim was great and let me try on a bunch of different types. The next time I came in we tried on a couple other dresses, but Kim (& I ) could tell that all I really wanted to do was try on the one dress I fell in love with the first time. We put it back on, and that was it! I never felt pressured or anything. Kim really wanted me to love my dress, and did everything to make me look like what I would the day of my wedding!

I also just went in to look at bridesmaid dresses, because your bridesmaid get 15% off their dresses if you buy from them & bought your dress from them!! Kathy was so helpful, and pulled out a bunch of dresses that I looked up online. They told me when colors/styles may be discontinued, so when I should order them by if I am 100% set on certain things. Without having much concrete info for them, they set up a card for my bridesmaids and helped me with a timeline for it.

Overall, I have always had a great experience with Town Shop, and I feel bad for the women who haven't. It is a great shop, and the workers there are so helpful and want you to have a great experience...

This is really a terrible excuse for a business. I highly suggest that any bride run in the complete opposite direction from this place if possible. I visited Town Shop in March of 2018 to shop for bridesmaid dresses for my October wedding. I was initially mocked by the sales staff because I had purchased my wedding gown elsewhere, and they seemed hesitant to work with me because I was not a "Town Shop Bride". The sales staff had little to no knowledge of what bridesmaid dresses came in what colors or designs, and my Maid of Honor and I were essentially told to pick a dress we liked and then they could try to figure out what colors it came in. To make a long story short, we selected two dresses that we liked. The shop has a policy that they only order bridesmaid dresses in a group order, and will only do so after all members of a bridal party have submitted their measurements. This was never communicated to myself or the members of my party. 3 months after my girls submitted measurements I called to check on the status of the dresses, only to find out the order was never placed. The store not only miscommunication with us, but misplaced measurements for one of my girls and would not place the order until she came in to be remeasured. I was also told that now the dresses would not probably not arrive in time for my wedding. I was very upset, needless to say, and the owner offered to rush the dresses for me to make up for everything. It was very clear after almost 3 more months of waiting that the owner never rushed the dresses for me. Each time I called to check on the status of the dresses, I spoke with clueless staff who had no idea where they were. By August, I was calling weekly to check on the dresses. After submitting measurements in March, my girls finally received their dresses in mid-September, only 2 weeks before the wedding. Town Shop offered no sympathy or apology on their behalf. There was no restitution, reimbursement, or waive of alterations fees. Instead, when I called to express my disapproval, the owner berated me, told me that I had an awful maid of honor who can not seem to handle any responsibility and argued with me, and claimed I was putting words in his mouth. He did not seem to have any recollection of offering to rush my dresses and didn't seem to feel bad about the mistakes whatsoever. I literally cannot believe the customer service this business considers acceptable. I have never encountered a business owner/sales associates who treat people so poorly, or a business that functions so ineffectively. Do yourself a favor and avoid Town Shop...