Sleep Number — Hotel in Town of Poughkeepsie

Scott is informative but terribly rude. Despite that we purchased the climate 360. We had technical issues with it in the first two weeks. My husbands side would completely deflate to 0 if he tried to set the sleep number below 40. He wanted it at 30 but it would end up at 5 by morning. Scott had said if we have any issues to call him first before dealing with customer service. He went into a story about how he took a motor to a customer’s home and replaced it himself. I did and he was extremely condescending. He told me that what I was explaining wasn’t happening and when I pushed and let him know that in fact there was an issue happening he told me that I would have to deal with customer service. I asked him how long we would have to wait to have it serviced and he said he couldn’t say. I said if I had to wait too long I was going to just rerun the bed. He said you do what you have to do and hung up on me. When I called customer service I found out that they only come to upper Westchester on Tuesdays. We had to wait a week for the repairmen who came stinking of weed. They ran the bed through some cycle and informed me that the hose must have been pinched and left. That night we had the same issue. We decided to return the bed. When we called for the return we were told we had two weeks for them to come pick it up. Both of us never felt the the bed was very comfortable and I tried multiple sleep settings. We both also felt that the cooling feature was very loud in a quiet bedroom. The store had music playing and people talking so you don’t notice the noise associated with the cooling and heating feature. Overall it was not worth the expense and for something so expensive service should be...

We purchased the Queen Dual ILE 360 Smart Bed on September 8th 2024. It is the absolute worst mattress we have ever had. From day one, there was a massive dip in the middle causing a sinking sensation. We waited the mandatory 30 days before requesting a refund. After 30 days we still hated the bed so we requested a refund. They offered to send out techs free of charge to change the cover to a dual zip. This solved the sinking problem but made it so that we could not adjust our sleep settings without it being deflated or totally firm. We called again and requested a refund. All in all, we are out $500 in delivery fees as they CHARGE YOU TO RETURN THE BED! Thank God we didn't purchase the non refundable bedframe! DO NOT BUY THIS BED! IT IS A GLORIFIED AIR MATRESS THAT IS NOT...

DO NOT BUY A MATTRESS FROM SLEEP NUMBER!!!! Firstly, the mattress is awful and does not work as advertised. Secondly, when I tried to return the mattress, they deceptively charge you for BOTH DELIVERY and RETURN even though the in-store rep only mentioned the RETURN fee would be charged. When I told their customer service and in-store rep about the deceptive practice which caused me to buy a mattress that I otherwise wouldnt have, they shrugged and said there wasn't anything they could do as its in the terms and conditions. I've already submitted complaints to the Consumer Financial Protection Bureau but sadly this company will keep finding unsuspecting customers to do this to. Don't become another victim of this place, do not buy a mattress from...