United States Postal Service

So disappointed. We thought our parents accidentally took our mailbox key, so they were sending it to us through the mail. They paid extra so that they would not put our package in the mailbox (since we didn't have the key to open it) and we would have to sign for it. Thankfully we found our mailbox key but when we went to our mailbox we found the package smashed in it. We called customer service who directed us to this usps office and before I could say a word the representative went on a tangent about how we are in a pandemic and how understandably workers want as little contact with people as possible. I truly understand and can respect that, but if that's how they are going to operate they should not have people pay for a service they have no intentions of fulfilling. When trying to explain the rep was very condescending and told me nothing could be done I can just try to file a claim online and then hung up me. All around service is trash.