T.J. Maxx — Attraction in Town of Riverhead

I am writing this review to save you from the horrific customer service and outright theft I experienced at both the TJ Maxx in Riverhead, NY and the one in Coram, NY. These stores are an absolute disgrace.

My nightmare started in Riverhead. The employees there are unbelievably rude. They act like you are a personal inconvenience for daring to shop. I asked a simple question and was met with an eye-roll and a sarcastic tone. They have ABSOLUTELY NO REGARD FOR THEIR JOB, preferring to gossip loudly using foul language that no paying customer should have to hear.

But the real problem happened in Coram. I bought a shirt and a pair of pants, only to get home and find disgusting, set-in stains on them. Clearly, this damaged merchandise never should have been on the floor. When I returned with my receipt, expecting a simple apology and refund, I was treated like a criminal. The cashier (who didn't even make eye contact) called over a manager who flat-out refused the return. They accused me of causing the stains myself, speaking to me with such condescension and disrespect. They have NO CUSTOMER SERVICE and ABSOLUTELY NO REGARD for customer satisfaction or basic fairness.

Let's be clear: these stores sell defective, stained goods and then refuse to take responsibility. Their return policy is a scam designed to protect them from their own poor quality control. The staff at both locations are hostile, unprofessional, and seem to enjoy denying help to customers.

Save yourself the anger and wasted money. Do not shop at these locations. They will sell you damaged goods and then insult you when you try to get a refund. They are the worst retail experiences in New York. I will be taking my business to Marshalls or anywhere that values its customers. AVOID...

I’m not a huge fan of big box stores and I always look for opportunities to shop at mom and pop businesses.. That’s my disclaimer for this review.. Over the years I’ve found some great deals here and I’ve never had an issue with returns or exchanges, so I don’t have anything really negative to say about this TJ Maxx location.. It’s definitely pretty clean and organized, and in fact they recently did a major overhaul and the stores layout is much better.. Free parking in a very large parking lot always allows us to find a space.. One thing I will say is their men’s department is seriously lacking.. Good deals on packaged underwear, t shirts, socks, etc.. But they have a tiny selection of men’s apparel (and no men’s shoes).. The women’s selection is vast and full of great deals including some great shoes.. Lots of home goods and toys.. And just yesterday we bought an oversized rolling hard case suitcase for half the price that we’ve seen it anywhere else.. Definitely some great deals here and probably worth a visit whether you’re school shopping or just looking for something special at...

I am a little let down an item at the riverhead store was not marked so I enquired about the price for Mahli Cordless Muscle Massager. After a long enough wait they come back with 69.99. I asked how Joann came to that price and the store manger Elvis responded that’s what she remembered. The new retail price on urban outfitters was 68.00. So now Tj maxx makes up prices for unmarked items for more then retail. Actually having it marked like it is supposed to be by law could have avoided this. For them to do that and stick to it was extremely insulting and defeats the reason why we shop at Tj maxx. I hope it was worth us reconsidering how much shopping we do with Tj maxx over not taking the time to actually find...