SEPHORA — Attraction in Tucson

Date Mother's Day 5/11/25 Sephora, Landing way plaza, Tucson, Az. (P2 ) Sorry it wouldn't let me post both parts so I had to do it from my other email.

Which mind you we were already walking out, so I say to her "Oh yes I know I'm just pointing her where to look when she comes next time. And she looks at me and says "We open at 11am you can come back then" and that that point I'm beyond being constantly pushed over by these girls. I said "We're not planning on coming back tomorrow I'm just letting her know where to look for whenever she does comes back. And when I walk out following my daughter she tells me 'they were saying to you but you just didn't hear them" "We're already closed We're waiting to go home you need to leave" Like wtf?? I was already walking out #1, #2 this was my teen daughters first time in here trying to do it on her own and #3 I nearly spent $200 in there when I could've just took my business elsewhere and been treated like a normal human being. And just to add it had been my birthday so it showed in the system and I was also in there with my kids so for this to happen on mother's day too is crazy to me!!! I've been to this location on my own before and have never had issues, it's always a great experience and for this one day that should feel special just completely became ruined is so completely unnecessary. I do understand we got there close to close not at all intentionally so we were trying to hurry to being with. Not have to add any more hassle to what they already have to get done. I do understand that it's a holiday celebrated by some if not mostly everyone and if not all of the workers a majority are ready to go home by that point. I get all of that completely. I know anyone working in retail has been there before. But for me to be treated terrible for not just my birthday but for mother's day and my daughters first teen makeup shopping experience really makes me upset when all I did was try to go in to spend my money in this establishment. It's such a disappointing upset to my day. I appreciate the "apologies" I may possibly receive but it was more then that to me. That apology isn't going to change the way I feel when I think about walking into that particular store ever again. For my birthday, my mother's day, and my daughters first experience of her purchasing her first "real makeup" there, we won't get that moment back and that's unfortunate. I get everyone has bad days and when it's a holiday no one's first choice is being at work instead of with their families but that is in no way shape or form the customer's fault what schedules the company chooses for them so it makes no sense the customers get the brute end of it all. I do want to at least give thanks to the 2 blondes that were there close to closing (I didn't get their names 😞) the one who greeted me and the one that was super nice to my daughter helping her find what she was looking for they were the best with their customer service and over all genuinely heartwarming and patienceness 🩷 As for the others (who I also got no names for) I just wish they'd learn to treat others the way they themselves, their families, and friends they care for so deeply would not just want but expected to be treated from the start. I'm not highly sure anything is going to come from this but I couldn't not say anything at all. For those who read through my upsetness thank you for listening 🩷 that's more then appreciated itself. Happy mothers day to any of you that care for a child on the daily man or women. Mom, dad, brother, sister, uncle, aunt, grandma, grandpa, cousin, or anyone with no blood relation stepping up on the daily and doing the most day after day. You are...

Omg... EVERY GIRL needs this makeup shopping experience! 🥹🙏🏽 I am a first time customer and have never really felt the need to visit Sephora for many reasons. First is obvious, the makeup is much more expensive then drugstore makeup and over the years I would see a lot of feedback and horror stories at Sephora of either employees or other shoppers being judgemental, making the experience bad, and also not being helpful or being kinda mean.

Given all of that I recently became more conscious of what I was putting on my skin and wanted to do better. So I did change my skincare but realized my makeup could also be the problem. So when doing my research it led me to products I know Sephora would have. I usually prefer ordering things online but I figured shopping in store would be better because they have the shade match service. I was still a little nervous and apprehensive about going in that I may be met with all of my fears. Being uncomfortable, not feeling welcomed, and worst of all not getting the help I needed to find the right product I went in for.

Immediately I was greeted by Chellene! She did not dismiss me after and once she found out that was my first visit EVER. She asked if I needed help and lead me to the brand I was looking for. The rest is history. I can go into great detail about the whole process but I feel that overall she did absolutely everything she could for me, to make it a great experience. Also even though the phone recommended shades she was able to pick out an even better shade based on the unique undertones of my skin. It was super fun I never felt rushed, she was able to chat and relate and understand where I was coming from with my experiences with makeup. And ultimately she sold me a foundation and pressed powder that she tested several shades on me to find the right one.

Chellene is a superstar! And I hope she keeps it up and other beauty advisors conduct themselves the same way. She was super knowledgeable, amazingly patient and I genuinely felt like she wanted to find the best products for me and my skincare needs. Will be coming back with a smile because this experience was...

I’m from out of state and had the best experience here on Wednesday, 7/30. I had been having trouble finding my undertone and concealer shade(I wanted one that matched my skin tone and one that brightened). Cynthia helped me with both. She was terrific, knowledgeable, and so kind! I bought Haus Lab and Tower 28 concealer, Rare Beauty’s liquid blush in spirited, and o/s bronzer.

I initially wanted to buy the Patrick Ta bronzer duo; however, I learned I have a neutral undertone that leans more cool (all these years, I thought I had a warm undertone), and the Patrick Ta bronzer was a little too warm for me. So she recommended the o/s bronzer palette. She also suggested the blush, which was purple, and I was kinda like, uh, idk about that! It ended up being so beautiful on my skin tone.

Anyway, let me tell you.. I did my makeup, and my daughter told me my makeup looked flawless. I thought my makeup was flawless. I know makeup doesn’t make one beautiful, but it makes me lift my head a little higher and feel beautiful. I felt confident stepping out today. I wasn’t worried if I looked too orange lol.

Cynthia, if you ever read this, THANK YOU!! Thank you for being so kind and for taking the time to listen to my wants and needs. I wish you nothing but the best!!

The best money I’ve spent is in AZ and at Sephora. I’ll be back to spend more money there whenever I’m in town visiting my brother.

I also got my eyebrows waxed, but I forgot the cosmetologist who did them. She had pink hair, and she was equally amazing as...