Barnes & Noble Kean University

Went in yesterday to ask for help at the book information desk where there was an older woman with whiteish hair. I do not understand what her problem is but I told her about a book for my class. I told her the class and section and it said a different book than the one I needed. I told her the syllabus required something different. As I attempted to tell her about the specific edition I needed and show her my phone she replied back in a very rude tone, “I AM TELLING YOU… that is not what you need!” I wish I was exaggerating and that is when I attempted not to lose it. It was almost as if she didn’t like her job, or she is just bothered about being asked questions. You don’t need people like her working especially when you got plenty of other friendlier people who will not snap back at someone just telling her and even showing her what they need. Unfortunately, I have to continue to come back because I am a student, but I refuse to deal with her again. Please Kean do better with your staff, normally I would not write something about someone, but this lady deserves the terrible review. I just wish I knew her name. I also noticed this is not the first time she receives a similar review. Someone else almost 10 months ago also had a similar experience with her.