Trudy's Hallmark Shop — Attraction in Vacaville

I've had pleasant experiences overall and good customer service. However, yesterday must have been an off day. I was bullied by another customer who was very pushy, forcing me to retreat to another part of the store. She took the time to find me and bully me before paying for her items. She had a good laugh with the clerks about how she approached me & insulted me. When I came to the counter to pay, she was still there and I was met with silence. It was very uncomfortable. I noticed the bully staring at my military ID in my wallet during my transaction. (I am a retired, disabled, minority vet). The staff and bully seemed to know each other well. It must be that "hometown" thing where new people are excluded. I took the high road by ignoring the bully, paid for my purchases, and left the store. I've been offered a military discount once from another clerk who told me to ask for it. I've been hesitant to do so because of attitudes from other customers. There doesn't seem to be a constant standard when it comes to this service. It will be a long time until I return...

The service here was really good considering there was only one person working at the time that I went. There was a little bit of a line, but only because the one register was open.

The store was very clean and has a wide variety of products even though you would expect there to just be cards there. The store is located in a busy shopping center, which makes parking a little difficult at times. The spots are also on the smaller side and narrow.

I would recommend dropping in if you’re looking for something unique, or aren’t sure exactly what you’re looking for. For instance, there was a Pokémon backpack, a Sesame Street backpack, and some Rainbow Bright items. I haven’t seen Rainbow Bright since...

I have never had a good experience with this particular hallmark store. I actually stopped going for several years. However, the other day I was picking up lunch for myself and co-workers and decided to get cards for Valentine's Day. As I walk through the door, I catch eye contact from two employees who completely ignored me, yet greeted the gentleman who came in behind me. I get my cards. As, I'm waiting in line I notice that they are very friendly to the woman who they're helping and then I'm greeted with. "If you're ready". Not, "Hi, come on up". Which was said to the woman behind me. Amy's needs to work on treating EVERYONE with courtesy...