Wake Forest Jewelers — Attraction in Wake Forest

I would have preferred to submit this privately, but I could not find an email address. Everyone was incredibly pleasant, but my experience was awful when it absolutely did not have to be.

I handed over my Great Grandmother's ring to be resized for my fiance. It is not an example of the highest craftsmanship, but a family heirloom nonetheless. When I got it back the base of the ring was obviously lobsided in thickness where it had been symmetrical when it was given to be worked on.

I returned to the store and communicated my concern that the shank thickness was obviously off, they agreed that it was lopsided, and the ring disappeared into the backroom and I could hear grinding. When it came back the shank had been ground down to make it thin in the bottom center and taper gracefully up towards the shoulders. I was then told that the design on one side(three simple horizontal lines) was even restored. I was dejected. The ring has been passed down four generations. I was never given an option. They just decided that while the shank was being corrected to do some other work that was never discussed much less given permission to do. I get the impulse on their part to try to make me happy, but I simply wanted the shank fixed.

Every person I met at Wake Forest Jewelers was remarkably nice, but this experience was disheartening. I was entrusted with a small piece of family history and I messed up.

Update: I presented the ring to my fiance and she immediately noticed how incredibly thin the band is now. She's afraid to wear it because that could cause further damage. It still doesn't fit.

Final Update: I received a call from Wake Forest Jewelers and we talked about the situation. To their credit they asked for another chance. I brought the ring in and and talked directly to the craftsman on site. This discussion went...less well. I was chided for leaving a negative review before I gave them a chance to fix things. I was fed up. I laid it out that I had been to the store four times and handed the ring over five times to them just to get it resized. They said that the ring would be ready the next day. Great.

The next day I didn't get a call at work saying that the ring was done. They said it would be ready that day so we'll just go over before they close. My fiance and I had a dinner with a friend she considers a father figure. She wanted to announce our engagement and show off the ring. We headed to Wake Forest Jewelers. I walked in and one of the nice ladies up front says, "We didn't call you saying it was done..." I reminded her that I was told it would be done today. She went and got the owner who greeted me graciously and explained that the ring was almost finished. I waited about fifteen minutes then she reappeared all smiles with a beautiful, fully repaired ring.

Being that this was already an ordeal I asked the owner to size the ring before I left. She agreed and slid the ring on to the conical sizing tool then after eyeballing it said, "A perfect six!" I stared in disbelief. You could see the realization make its way across her face. My fiance is a size five. She flew into the backroom and slammed the door. There were some attempts to muffle the conversation but it was easy to hear. The ticket was right but the jeweler was told that it was wrong and then sized it wrong. This went back and forth between them for way too long. We were going to be late so I told one of the sales people that I was leaving and that I'd deal with this tomorrow.

I told my fiance that the ring was not finished. I'll be damned if Wake Forest Jewelers was going to cause her anymore distress and sour an evening with a dear friend of hers. She was disappointed that the ring was not ready, but perked up at the idea that it was in good hands and almost finished. We had a great night.

The next day I got the ring back(size 5 this time) and it looked fantastic. I will never go back to them again, nor in good conscience can I recommend...

I would rate Wake Forest Jewelers on South Main Street, NC a ZERO if I could, because they do not even deserve a One star which is the lowest rating. Here is my experience with them. I was looking to sell three diamond rings (one wedding ring with diamonds half way around, an engagement ring with a sapphire in the middle with small diamonds on both sides of the ring and another ring with diamonds half way around...made a beautiful and classy set which were purchased in the diamond district in New York City). At time when I went to Wake Forest Jewelers, I was in a bad place in my life, and Wake Forest Jewelers purchased only diamond rings at a small fraction of what they are actually worth but not the sapphire since according to them the sapphire was not a good stone, because it was very damaged and wasn't worth anything and they would chuck it because they do not sell nothing but quality jewelries. Therefore, I sold them the other rings, and I left the one with the sapphire since they said the sapphire was not worth anything and they would not be able to sell it because of the damages in the stone and they would do away with it. I decided to go back and get the sapphire, but to my surprise they had the wedding ring and the engagement ring with the same sapphire stone that they said was so damaged and not sell-able in their show case to sell to some innocent person who thinks that they are receiving a quality sapphire stone. I was so shocked that they would literally have my rings with the damaged sapphire on display in their show case to sell the same sapphire for top dollars that they told me was no good. That is so wrong, because some innocent customer is going there to pay top dollars for a sapphire stone that Wake Forest Jewelry said was not a good stone and they would never sell something like that to their customers. They refused to give me back the sapphire and lied that they paid me for it with the other rings. The disappointing thing in all of this is people not knowing what they are getting and will be charged a lot of money at the expense of another customer. It is not right and not fair what management is doing to...

Where to start... Called to get my ring resized and was told 3-4 business days with a guaranteed pick up date. When I dropped it off the woman said that was inaccurate but guaranteed the same pick up date since the jeweler himself was the one that gave me that info over the phone. I let them know it was important to have it back that date because we were going out of town the next day for an engagement photo shoot. My fiancee stopped by the next morning to double check it would be ready on time and was prepared to pick it up if not. We stop by the evening it was supposed to be ready thinking maybe they forgot to call when it was ready . We arrived to find a sign on the door (Friday) stating they were closed for an emergency and would reopen Tuesday. I understand life happens, but a simple call would have been nice knowing our situation. We called and left a voicemail hoping for a long shot they would reopen before Tuesday and let us come pick it up finished or not. I was devastated that our trip was mostly ruined without having the ring and would have been fine wearing it with a ring guard until we got back. We did not hear back. The next afternoon we are driving past the store and noticed they were open. We call and they say it's not ready because the jeweler had food poisoning (interesting "emergency" that the whole store needed to close for almost a week) so we opted to pick it up anyway and go elsewhere. I just can't believe they didn't call us back that morning that they reopened! The female owner wouldn't even look at me when I picked it up and offered no apologies. When I got to the other Jeweler with my half finished ring they asked me if I came from Wake Forest Jewelers where she tells me another woman came in with the exact same situation. I would have been completely understanding of the situation had someone just called at any point along the process and let us know it wouldn't be ready in time and give us the option of picking it up unfinished, but there was zero communication. Very poor...