The Home Depot — Attraction in Wallingford

Home Depot, pleasurable experience?… Not generally something often thought of in the same sentence. But in this case it is an extreme understatement. At the Wallingford Connecticut Home Depot I placed an order for delivery and failed to pay attention to when the delivery date would be. When I realized my error I notified A customer service representative named Gail. Who after hearing me out explained to me that the person I needed to speak with was the assistant manager Jonathan. Jonathan worked hand-in-hand with me for a total of two hours helping me figure out exactly what I needed to order, and help me find a way to get it off the rack and into a vehicle as quickly as possible so that I could move forward with my plan as scheduled. Assistant manager Jonathan ended up enlisting the help of three associates named Alonzo, Kyle and Jake who helped me load and find pieces of my entire order so that I could properly continue with my day. The three of them worked with me for another 45 minutes while we collected my order and pulled it off the shelf together. Realizing that we were working very hard and very diligently Don a pro services specialist manager worked very hard to make sure that everything was moving as smoothly and as swiftly as it possibly could. As this whole thing was going on with the order, Eunece, a customer service representative, was working behind the scenes to help us get out of the store as easily as we could. The entire wonderful experience ended with a man named Jimmy, Jimmy works in rental tools, who worked very hard to get me the vehicle I need it, in a timely manner, for the time I needed, and answered any other questions I had. At the end of it all The assistant manager Jonathan and another manager named Kevin both came over and asked me how we were doing. And confirmed that everything worked the way I needed to and everything worked the way that best served everyone involved. As a military man I take great pride in seeing when teams work so effectively together. But even that in this matter is a gross understatement not only was this team fast efficient and effective, but never once did they ever waiver from their ability to become professional polite and genuinely a pleasure to do business with. I’d like to thank every single one of them! Without everyone coming together to make this happen my entire schedule would’ve been absolutely uprooted they completely...

Home Depot has very poor customer service. I am waiting for the delivery of a $623 item. I received a note that it was shipped 2 weeks ago. I continued to track the delivery via UPS and the item continues to remain at the supplier. I spoke to Managers of "Customer Service" 5 times and was told that they had called the supplier with no answer and sent emails with no response. This is their supplier with whom they do a lot of business and continue to offer their product line but supposedly cannot get a response. Time to exert some corporate weight! Not done.

I went into the store in Wallingford, in frustration and spoke to the customer service associate there. She initially looked in her system and said it indicated that the product was in their store. That turned out not to be the case and she called UPS and said that the item was on the truck in transit. When I asked for more details, she said she did not have any more information. I went home and called UPS directly and the Home Depot online customer service and both individuals said that the product had not been picked up and was not in the truck or in transit. Was the store associate dishonest or just not competent? I got the feeling that she said whatever was needed to get me out of the store.

Each time I call Home Depot customer service after going through a horrific online answering system, it is like I have to start the process all over again. They said I cannot speak to the person who I originally talked to and their files are not properly documented so I am just spinning my wheels and I am at their mercy. I have never been treated so poorly and urge buyers to stay away from Home Depot and Legacy Heating.

Mark Holifield, Executive VP, Supply Chain & Product Development is the Home Depot executive responsible for this area and based on the responsiveness of the Home Depot suppliers and the Home Depot distribution system, he is asleep at the switch!

I have spent a lot of money at Home Depot and I am very...

I would give zero star if possible. We ordered a serving window for a WINDOW SERVICE ICE CREAM SHOP. On July 28 and were given an estimated delivery date for 3 weeks. 3 weeks came and no Window. They said it’s definitely going to be here on a Friday and specifically Friday the 28th of August. Our opening day is September 1st. Today, August 28, we come to find out not only was the window not delivered, it wasn’t even finished in time to put in that shipment. I had a firm discussion with Ed the guy in charge of the milling desk and after reaching no acceptable conclusion, asked for the general manager, Shawn to call me back. Shawn calls back and says there’s absolutely no way they can get it here before next Friday. I asked for them to contact the manufacturer and have them overnight at partially our expense and partially their as that sounds fair. Our conversation concluded by coming to realize the window is already on a truck coming from Georgia and there’s nothing they can do but compensate us at the time of delivery, Sept 4th. This is so unprofessional and unacceptable. 4 weeks of lead time is plenty. Shawn had the audacity to argue with me that we are in a pandemic. NO SH*# Shawn. You took the order DURING THE PANDEMIC, not before. This should have been anticipated. Terrible service. Wish I had enough time to take legal action but not worth my time at this point. Taking my business to Lowes and making sure everyone...