Verizon — Local services in Wallingford

The Verizon Wireless store in Wallingford CT has the worst customer service I have ever experienced. January 2, 2022. I visited the Wallingford location to purchase a new iPhone. My current iPhone was broken and I was unable to turn it on. As I entered the store, I was greeted by the store's manager named Thai. She explained that she would be unable to help me purchase a new iPhone at their retail store location and advised I must purchase the phone online. Mind you I had no working cell phone in order to complete my purchase. I then went to their parking lot and used my partners cell phone to go online and purchase my new iPhone to pick up in the retail stores location. After my online purchase I reentered the store. This time I had the pleasure of working with the sales associate named Stephanie. She completed my online pick up and I was able to turn on my new iPhone. I then needed to add my significant other to my phone line. Surprisingly Stephanie was able to assist with this. She then advised to us that because I had purchased a new iPhone I qualified for a buy one get on free deal. This promotion was running until 01/4/2022 and we had completed the purchase on 1/2/22. Initially we had declined this offer as my significant other already had a working cell phone. After Stephanie reiterated that we "were leaving a free iPhone on the table" we agreed to set up this new "free" iPhone. We completed the transfers and completed the purchase.. When my receipt printed, Stephanie advised if there were any issues we could come back and see her and she would take care of us. When I got the notification that my first bill was available I reviewed it. It was at this time that I saw I was being charged every month for the "free iPhone".I quickly booked an appointment for 4pm on 1/7 to speak with her and confirm any issues and confirm why I was being charged for an alleged free iPhone. On 1/7 the store took a snow day and I was not notified of the appointment cancelation or offered to reschedule. On 1/11/22 I was able to stop in the store again to discuss this issue. I was again greeted by Thai and Stephanie. I explained the billing issue and advised that I was paying for the intended free iPhone. They then went into the back of the store and came out a little while later. At this time, they advised that because I purchased my iPhone outright online originally, I did not qualify for the free iPhone Apparently, Stephanie had made a mistake when she confirmed that we were getting a buy one get one free deal.At no point during my first visit was this explained to us. We were not going to purchase a second iPhone until the sales associate Stephanie advised we "were leaving a free phone on the table." In order to rectify the situation we attempted to return the first iPhone and get the money back and set it up on a monthly payment plan to qualify for the free Iphone. I was then told that they were unable to do this because the promotion had ended on 1/4/2022, even though the original purchase was completed on 1/2/22. When I asked the sales associate what my options were they could not provide any more explanations or offer any additional assistance. It was at this point that Thai came over again to apologize that her sales associate Stephanie assumed we qualified for the bogo promotion and advised she should not have made assumptions. She advised she was unable to assist any further. When I explained that we could transfer our services to another carrier such as ATT or T Mobile as their promotions are to buy out your phone, I was encouraged to do so. At no point in time was I offered the contact information for the district manager to voice my concerns. No one has reached out to me to assist or to further discuss the issue. Avoid the Wallingford Verizon at all costs. When transferring services or considering verizon as a new customer take extreme caution. They take no accountability for their mistakes and will not offer any actual solutions and will only provide you with...

The store manager Ashley is unprofessional, dishonest, rude to the core, aggressive, argumentative and most importantly PREJUDICE!!!!! There is no excuse of how she treated me. I completed an online store pickup which I was told would take no less than an hr. I called the store to find out if my pickup order was ready because I did not receive a text. I spoke with Ashley, first she told me the online order will take four hours to be ready, because I made her aware that I was not told that information and pressed the issue, she then stated she can have the order ready. It was 6:47pm at the time I spoke with Ashley. I received an email from the store stating my online order was ready for pickup at 6:51pm. So Ashley spew about an order taken four hours to be prepared was a lie. To make a long story short, I arrived at the store, and when Ashley saw that I was a different race of what she expect On the phone she locked the doors and went into the back of the store. She told another African American associate to speak with me. I knocked on the door and waited a minute before the associate arrived at the door. I explained to the associate that I was here to pick up my online order. They associates stated we are closed, I Explain to the associate that I just got off the phone with Ashley and she told me to come down to pick up my online order. At the time I showed the associate my phone which it was 7:01 PM I requested to speak with Ashley. When Ashley's finally arrived I showed her the time on my phone, which was 7:03 PM Ashley exact words were " I saw when you came at 7:01pm and we are closed. I explained to Ashley that I did not arrive at 7:01 I arrived at 6:59 PM. Ashley went on to tell me how the store is getting audited and the doors locked by themselves and there's no way To let me in. I asked Ashley if that is the case how is she getting out the building? Ashley responded and said in a rude way I can leave out, but I'm not letting you in. I stated to Ashley, I have my ID which I can put against the window and she can just hand me the online order when she leaves and I'll wait to receive it Ashley respondsed with I'm not doing that and you need to leave and the store opens up at 10 AM. Ashley came up with zero ideas to rectify the situation, every idea I came up with, without even entering the store Ashley shot down. She did not want to work with me at all less speak with me at all. Ashley became argumentative and very rude. She was aggressive, waving her hands as she spoke and talked over me. Please view the security tape and watch her body language as She interacted with me. However, my question is for Verizon. There are numerous complaints regarding Ashley's racial, prejudice, behavior towards minorities. How long is Verizon going to accept this behavior from Ashley on how she's treating people Of color? Anyone who is reading this post And have interaction with that store, especially Ashley please videotape her behavior On how she treats minorities. Ashley has no respect for the staff who helped build Verizon and keep the company In business every day. Enough is enough Verizon. There is no amount Of training for Ashley to change her pre-judged opinion about...

I'm a 10 year customer, I always said good things about Verizon when others spoke negatively about them. However, I've finally been burned. I usually buy my phones outright from a separate vendor and for the first time tried an upgrade through the Verizon corporate store and its been a nightmare. Everyone is pleasant but I had to return to the store multiple times after a lot of false promises were made when I upgraded my phone. Store manager Ray said he'd waive upgrade and activation fees. Another employee, I think David, handled my in store transaction and charged me the upgrade fee. I go to the store when I receive the next estimated monthly payment and looking for a credit for the upgrade fee and activation fee. I went from $70 a month to $240 for a single phone and phone line. I was told not to trust the verizon app. The next months bill I am charged the activation fee. I spoke to the assistant manager Lily while the store manager was out. She promised she'd handle it by the end of the day. I got nothing. I went back to the store a different day and spoke with the manager Ray. Brought up my concerns, he gives me a credit for the things he promised that I was charged for and for the inconvenience. He assures me in a few months the trade in credit will kick in. I am happy for the time being and think everything is squared away. I am still dealing with not receiving a credit on my trade in for an old device because 4 different employees had their hands in my accounts across multiple days, and hours and somewhere along the line they canceled the trade in despite taking the old phone. I was assured by several employees it takes several months for the monthly credit to start reflecting. I traded my phone in June for the upgrade. Its now September and trying to contact Verizon directly to fix the issue has been so far a nightmare. To top off my experience, after an hour and a half with Verizon customer support says there's nothing they can do and to go back to the store because someone canceled the trade in so the device I traded in was taken and not promotion given. I was supposed to get a $1000.00 credit. That's not an insignificant amount of money. Not to mention they try and sell you on home internet even when Verizon can't send an accurate bill for a single phone line. This is why I avoid going into these stores because its been a hassle and not cost effective at all. In fact, this whole process has cost me more money than just buying the phone outright from Best...