Wendy's Innovation Center — Attraction in Washington Township

Called coorprate office to get help on a refund. Was told Noone was at location that handles that have to call 800 number. Launch a complaint told same thing. I was finally after being a pain transfered to a voice-mail. March 30th 2024 I placed an online order to wendys app and was having it delivered. I paid wendys. The order on there end was canceled said computer issues. Today5/8/24 still no return of money. They say I have to call wendys mobile order support which is doordash. Doordash did not have and does not have my card info. Wendys does. Doordash says I have to call wendys because it was placed thru there mobile site wendys app. Wendys says doordash. Over 60 emails and same amount if calls they both escalate it and both deny responsibility. Wendys emailed me back and said contact them thru that email and they be in touch shortly they escalated further. 5 days later the emails just bounce back. I have hand written a letter to the ceo regarding this and compensation for my time. He has not answered. So far nothing but blame game. Wendys is responsible in my eyes. I placed order on there app. They took my credit card info. They took funds out of my acct. Yet they won't return funds. Just escalate don't return calls and emails now and I want everyone to know wendys treats a customer like this. Again wendys app placed order they subcontract doordash to delv. Wendys took my order took my info took my card info charged my card and not returning my money. Can only imagine how many people have gone thru this. Last call attempt today. If no results filing with bank and complaint to attorney General and see what if any legal compensation is available for someone who is disabled and has not got there food or money returned. If you have had this issue comment and let's see how many and enough we can get a law firm together depending on how many could be a...

Since apparently we live in a time where unless you go public with someone you just get ignored. Im a teacher at Pendleton Elementary and on December 12th went to the Wendys drive thru for a quick lunch before dropping off my son at his pm preschool. I had gone to Falls Perk drive thru first and paid with tap on my phone since I left my card at school, she got the machine out and I tapped from my window. I went to do the same in Wendys when I got to the window I was asked to hand her my phone. I asked her to give me the machine and she asked if I could just give her my phone. I did and when she went to return it so I could face ID she dropped my phone. I have a pick up truck btw. She immediately apologized and stated she was sorry for dropping my phone. As you can see in pictures phone was destroyed. I filled out a claim and got a call later that day from the district manager Casey. Solution they offered was to fix my screen. That was not an option since it was also bent and could stop working at any time. Fast forward and multiple calls back and forth she stated the director of operations would send this to their insurance and get back with me with a better solution. I was patient, I knew the holidays were coming but when I reached out after Christmas there was NO confirmation the claim was actually filled. So I called Wendys corporate who then contacted Casey. That upset her and after our text messages that day she has stopped answering my messages. I have now spoken 3 different times to corporate and no response. That is why now I am here to see if the owner of the franchise or someone can help me. I am an honest person. Everyone at the school knows me. All I wanted was food and not my phone to be destroyed. So let’s see who...

If you go to the Circleville Ohio’s store reviews you can see this entire story. The short version is that 23 days ago my family placed an order on WENDY’S WEBSITE NOTON THE DOORDASH APP for a delivery totaling $67.50. Within 1.5 hours of placing the order we received a notification that the order had been cancelled. The money was deducted from our account so we had to contact them for a refund. Within the past 23 days we have been passed around between DoorDash, the Wendy’s franchise office, and Wendy’s corporate office in an attempt to get a refund which we still have not gotten. All three have insisted that the other was responsible and owed the refund but no one has offered or even attempted to refund the money. Ultimately, the customer is being held accountable for the dispute of the contract between two very successful companies who wouldn’t miss $67.50 on their worst day. Well guess what? The three families who ordered that night and split the bill and live paycheck to paycheck actually do miss that substantial sum of money and should not be the ones bearing the burden of this. The dispute is between Wendy’s and DoorDash. Both have acknowledged that the order was cancelled. Both have acknowledged that money was received for the food but the food was not delivered to the customer and the customer never received the food. Both agree that they owe the money back to the customer. The disagreement is who should pay the customer back. That is not on the customer. One of those two customers need to pay us back the money that we do not owe them and then they can talk amongst themselves who was the one who actually owed it back. Will never give my business to a Wendy’s again....