Super Garcia Meat Markets — Attraction in Waxahachie

I drive to this place from Lancaster for their meat & daily fresh seasoned botana chicharrones…. But decided to pick up a huge aguacate for $4.99 while I was at register only to be charged and IT not placed in bag. Dint realize it WAS MISSING TILL I FINISH RUNNING ERRANDS and GET HOME 5:30P called/drove back to show receipt 6:30P & was addressed to a sign on the wall stating « NOT RESPONSIBLE for SHOPPING BAGS LEFT BEHIND » that as a customer should check bags before leaving premises…. But as a cashier or trained employee if you charge a cust for an item the right thing to do is to bag item along with other purchased items and assure all bags of cust is addressed before starting on the next CX & moving on… I’m not upset w the kid(cashier) It was the rude manager and store policy. Why would anyone lie about an item PAID for and not received. Food isn’t cheap and neither was that desired avocado. But to be blamed for employees mistake and being charged for something not RECEIVED is ROBBERY not only on high price but not honoring PAID RECEIPT… WHAT A WASTE OF TIME, MONEY & GAS… Not to mention unprofessional derogatorily handled RUDE FEMALE MANAGER. But at the end of the day if this how they treat their customers I know them losing 1- client may not effect them … I’m more upset on the experience & the principal of the whole ordeal… Never have I ever been treated or addressed like that!!!! As if and though I couldn’t READ or paying for nothing and being held as irresponsible for leaving store and not checking my purchased items…. LOOK AT THE VIDEOS… You have CAMARAS!!!! Then we will see who was at fault… 04/01/2025 @ 12PM Register in front of door of JEWELRY STORE Never again will I stop their for anything anymore… Train your people right & do a course on customer service and REAL MANAGEMENT SKILLS WISH I WOULD HAVE gotten HER NAME… But it’s OK Will be addressing it on higher chain of command… But if all FAILS… That just shows THEIR Integrity W THEIR...

Is weird the entry doble door Small and is hard entry with a básquet car. The bread is good except the bolillo is better in Walmart or HEB. Met is fresh. Vegetables and fruit for buy some simple things like a tomate, onion, avocado, Chile. Is good but for fruit is more cheap in Walmart or HEB. They sold hot tortillas corn and fluor tortillas. Cream cheese. Carnitas, fajitas. Mexican candies and corn tamales. Customer services in meat place is 2 star's 🌟🌟 they have a employee Soo rude with the females. And more with the Hispanics. Always make a disgusting comments with the other employees and he assumed we don't understand. (He is a Hispanic too). The guy cashier is rude too we ask some questions about some items and he don't answer. Except the lady cashier she is nice. This place the most of the time have only 1 cashier at the time in some ocasión has 2 cashier's. But I understand is a small market. Here we can buy ice pop, sodas, beers, some specials for the food. Soap for laundry. Or you can buy Chicharrón. Carnitas, and I think barbacoa...

Terrible customer service. Everywhere online it states that Super Garcia closes at 9pm. We walked in tonight right behind a couple that went straight to the register and placed an order for tacos at 745pm. We took 5 mins to go grab drinks and candy. We made it to the register to pay for our items and place an order for tacos at 750pm, employee Tony then looked back at employee Helen who was working in the kitchen and she shook her head no. They sold us no tacos. Tony claim that the kitchen closed at 730pm. When I asked him why the couple in front of us was sold tacos, he replied that they had been in line. Which line? There was not a customer in the store but us and the couple who walked right before us. So that was obviously a lie. Terrible customer service seems to be an on going problem at this store. If I was the owner I would either put these employees through training or fire them and hire worthy employees before you go out...