So I started putting my Arbor board together after shelving it for nearly five years, and I noticed I was missing a nut for one of my trucks - an imperative piece to riding if I didn't want to screw anything up. No pun intended. Lol.
I decided to make a quick trip to Harbor, grab the correct nut to hop on my board and start riding, only to realize that I had ten minutes before the store's closing. I didn't want to be one of "those" customers, but I was itching to ride my board, so I decided to go anyway.
I walked in, and the front-end employee immediately greeted me with such politeness and courtesy I felt incredible ease and not such a burden because of their near-closing schedule. The employee - I wish I had grabbed their name; it was Tuesday evening - asked me what kind of help I was seeking.
I told them I was looking for a missing nut for my board and was so sorry for being one of their last customers before closing. They were kind, told me not to worry, and called their manager - Liz - to the front of the store to help me find my way.
Liz - without any hesitation - came to the front and effectively communicated with her employee so that she could help me. She took me to the correct aisle and said I might need to purchase a set of nuts in bulk because that's the only way Harbor sells them. I was okay with that.
However, Liz then said that she probably had some opened boxes in the back of the store and would check for me to find the proper size for my board's screw - by this time, the store would be closing within five minutes.
Liz went to the back, came out with several boxes of nuts, and said I was in luck because she had some opened packages. I thanked her, and she even took the further step to help me find the proper nut.
When we found the properly fitted nut, it was five minutes over the store's closing time, and I thanked her for her time and customer service.
Liz was incredibly resourceful and helpful even when she needed to ensure proper management of her store's closing. I am unbelievably grateful for that.
When I returned to the front, the same front-end employee was thrilled that Liz could help me and opened her now-locked door for me to exit.
I've always enjoyed my experiences at Harbor Freight. Still, this experience was beyond exceptional, and I wanted to give Liz and her employee a special shout-out for their assistance last Tuesday evening.
Since then, I've been shredding it on my board, unbothered, happy, and feeling great!!!
Thank...
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In addition to the variety of products, Harbor Freight Tools is known for their low prices. They often offer significant discounts and coupons, making their already affordable prices even more attractive. While some may question the quality of their products due to the low prices, I have found that many of their products are reliable and have held up...
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