Game X Change — Local services in Waxahachie

This should be a no star rating, my son goes in this evening to get him a mic for his playstation. He asked the clerk for a mic for his PS3 and the clerk sold him something that wasn't what he asked for. So he called telling them he just left there with a mic that was not even compatible with his game. So the girl says to come back and they'll give him the right one. So they gave him something else in exchange to find out that it too was not the right one. They passed my son a piece of paper as store credit to come back a week later for a mic that they possibly may not even have. So i go into the store before leaving bc they told my son they couldn't give him a refund. I asked the clerk for my money back he said they don't do refunds that they don't even have a button on the register for it. I told him how in the world are you NOT going to refund my son his money when you didn't even have what he wanted in the first place and sold it to him knowing he asked for a mic for his PS3? They will lie to you that you are buying what it is you are looking for and once you pass them the money and all transactions are done, its final!!. I have never heard of a store not being able to refund your money back especially knowing they did not have what he asked for. It wasn't like my son was the one who picked it out on the floor himself bc they were behind the register. DO NOT WASTE YOUR TIME SHOPPING THERE. It is not right to take someone's money knowing damn well you didnt have what they needed in the first place I understand it being more than a few days but it was not even and hour that...

Bought and sold lots of different stuff since they opened. Unfortunately this past year has been different. lots of rude talk and behavior. Had one employee talk about jews against the world. Another employee said anything talk about god or jesus not allowed and we would have to leave this store and he will call police. another said I was being rude when I simply responded to her questions and told her politely not to slam my cards on the table. She has an outburst which I listened to and told me I am being rude she was not slamming cards "she actually damaged them" bought for investment purposes and on multiple occasions. That if I did not like it would not be allowed back and I have to leave. I have credits there. Just bunch of random stuff from employees but overall the selection is pretty good of stuff. I think they maybe hurting pretty bad. The lady in the gold Lexus the tea short woman who claimed she manages the shoe cleaning store next door called the police. I guess she goes to and from between shifts. I caught her hoeing a few times. while making some purchases and decided to tell the police i was stealing pokemon cards with all the cameras they have still couldnt provide any evidence. Making false police reports then lying more while 2 officers are present. She...

Had a lovely experience today trading in some old games. Everyone working in the store was friendly and helpful, very welcoming. My main employee of contact, i think his name was John, was above and beyond helpful. He went through all my trade-ins, gave me price breakdowns and even told me what he planned to sell each for on the shelf (never had that before). I had a stack of "for sure" sells, and some older "maybe" sells and he wrote them up independently so i could decide if it was worth it to me.

A couple of my cartridges were questionable but he took the time to clean them and see if they were working properly in consoles they had. Super appreciated that.

We picked out some games to get with our credit, and 2 of them the disc wasn't in the drawer where it should be so John took down my info and said he would call me if those turned up. He also gave me an "inconvenience" discount on the other games i was still getting, which i was blown away over. You don't get service like that at GameStop.

Also glad to see more tabletop rpg and tcg cards on the shelves now too. Not many places in town cater to the all around gamers anymore.

Amazing experience overall, plus i love talking old games with cool dudes. Support...