Steger Beach Service, Inc. — Attraction in West Cape May

After over 20 years of renting a seasonal beach box I was told I couldn’t be accommodated this year either... I actually did receive a mailing and letter stating that since I was a loyal customer they would HOLD my reservation until 5/29! Great! Thanks! So I sent in my check in early on 4/30! Week before Memorial Day and no box. I called and left a voicemail and emailed inquiring if they received my info- finally ‘Carl’ called me back and started the conversation by telling me they received my info too late! I asked about the letter and he said oh they changed their mind, and shouldn’t have sent that. ‘Carl’ blamed me saying I sent it too late, took no responsibility and could have cared less. Then hung up on me when I pressed for a better response (frustrated yes- aggressive no). Ok ‘Carl’ I’ll carry my chair- and the Stegers can make more money on the weekly boxes and rentals. If I was late that would have been my issue but I received a letter saying they were holding it! I guess they didn’t care if I was a loyal customer or not! Save your money, bring your own chair and umbrella. Their letter clearly stated they were holding the...

Upon arriving to Cape May, we were looking for a stress free way to enjoy a few days at the beach and decided to rent a cabana for the day from Steger beach rentals. The rental experience online was great, but the in-person experience was anything but stress free. Upon arrival we were supposed to be met by someone that would show us our cabana for day. What we found were 2 of the rudest and most combative persons I’ve ever encountered. Not only did they refuse to answer any questions or to assist in any way, but they were downright disrespectful also. Being a lifelong NYC resident, I’ve seen more than my share of rude people, but these two absolutely were the worst. Had they spoken to anyone in NYC the way they did to me, it would have been a really bad day for them. In short, I cannot express how rude and unhelpful the employees of this company were and I will most certainly never use their...

Discrepancy between rate of stand up paddle boards on line and at the site is very confusing. I was told they couldn't charge any less than $25 even though they advertise $20. And then was told we couldn't rent any more than 1 hour because they had to close early even though it was still plenty of time left in the day. The person at the shop said he had no information on the stand up paddle boarding rental because he managed a different part of the shop. Water was very choppy with a thousand boats and jet skis. Overall not at all worth the experience. The young man at the stand however is very nice and tries to...