Planet Fitness — Attraction in Westerville

DO NOT SIGN UP. Planet Fitness is a Scam

I am beyond frustrated with the terrible customer service and shady business practices at Planet Fitness.

I called to cancel my membership and was told I couldn’t do it over the phone. I had to either come in person or do it online. Since I couldn’t get there in person as I moved away from my club, I had no choice but to cancel online. The kicker? I called four days after the 1st of the month, only to find out they had just charged me the $50 annual fee on the first, a fee I will not use as I no longer wish to be a member. Given it is 4 days after the charge, I thought it was reasonable to ask for a refund.

I explained that I had no intention of continuing my membership and requested a refund for the annual fee I wasn’t going to use. They said they’d “talk to their manager”. I never heard back. I contacted corporate (as they told me to do), and corporate’s only response was to call the club directly for a refund. Full circle. Called again and was essentially told “that’s just how it is.”

So let me get this straight: I can’t cancel by phone, I can’t get a refund for a fee I didn’t know was coming, corporate won’t help, and the local club couldn’t care less. You’re charging me for a year I won’t use, after I cancelled, and you call this a “Judgement Free Zone”? The only thing getting judged here is how little Planet Fitness values its members once they try to leave.

Planet Fitness just took my money and ran. No accountability, no empathy, no help. Just a revolving door of “not my problem.”

This is theft with a smile. I’ll never recommend this gym to anyone.

*response to Planet Fitness It’s hard to take the claim that customer service is a priority seriously when a reasonable request like mine is completely ignored. Keeping someone’s annual fee because their cancellation came just four days after an arbitrary deadline, especially after I clearly stated my intention to cancel, is unfair and feels like withholding money unjustly.

This strict policy, with no room for understanding or flexibility, shows how little Planet Fitness values members once they want to leave. Simply telling me to reach out to the club again without offering any real solution isn’t customer service, it’s passing the buck.

I hope Planet Fitness will reconsider how it handles situations like this and start showing more accountability and respect for its members. This kind of approach doesn’t build trust or loyalty, and it's honestly...

This PF is like the reverse of all of the other Planet Fitness gyms I've seen. The building is huge, has a TON of machines, and is very spacious. The staff seemed bored during my visit, but that may have been due to breaktime approaching. The locker rooms are huge, and very clean. The whole gym, lockers and machines, had a whole swarm of workers cleaning every inch. The gym had a whole ton of machines my local PF's don't, but honestly, they were for the most part impractical or awkward. They did have an actual row machine, that looked like some sort of human powered washing machine. That was a good addition, unlike the wobble bike machine thing? It was like an eliptical but... sitting down? I worked out on it for like two minutes before I got up. It was the most pointless thing I've seen in a very long time in a gym. This one did have an amazing black card area, with the standing tanners and the hydro-massage tables were sit down instead of laying, which would be much more comfortable for people like me. The other customers here were one thing I really didn't like. Jumped on my favorite ab machine, and about ten seconds in a woman came and stood right by the machine and waited for me to get off. I'm not one to be pressured, so I continued my work out longer than I'd intended just out of spite. After that, to be honest, I really didn't want to like this gym, but just before I left I found something no other planet fitness near me has. A 'family' restroom. I can take my trans son to the gym with me and not worry about them freaking out in the locker rooms, which is amazing. I'll probably try this one again at night to see if it's less 'stuffy' feeling when there aren't as many people. And I can take my son to...

Terrible customer service. Extreme unethical and immoral business practices. Terrible gym atmosphere. I will be having my friends and family leave one star reviews for you as well bc they have been to planet fitness and experienced the same thing. They are the gym membership nightmare that makes you not want to sign up for a gym membership. I had an account I canceled ten years ago that was never officially closed by them leaving me with a 300 dollar balance. After my dad died I wanted to get back in the gym to help with my depression. They let me renew a membership but then stopped me from coming to the gym bc of the balance. Bc I'm in college full time I didn't have the money and tried to cancel my membership. Shortly after that I had a severe injury and was unwell for months. That whole time they charged my account. They will not work with me even a little and said sorry about your luck. I have been to other gyms before, way nicer than planet fitness and they would always work with anyone to get them back in the gym. Planet fitness is digging...