Mercedes-Benz of Westmont — Attraction in Westmont

If I could give negative stars I would! I have owned several Mercedes vehicles for over 2 decades now. In the past I have purchased my vehicles from another dealership but this time due to lack of inventory to my liking, I had to find a different dealership that had a vehicle to my liking with all the options I desired. It all started in May of 2023, after I did a Google search of the model I wanted, which I found at Mercedes Benz of Westmont. Unfortunately the website didn't have a picture of the vehicle posted, but just a generic picture of a car, I guess because it just came in and had not been pictured for the web yet. Anyway, I called the dealership and spot to the sales person named Dave L. I explained what I was looking for and that I lived about an hour away so I wanted to confirm the vehicle had the options I desired, like ambient lighting and the 20 inch spoke wheels, etc. Dave L assured me that the vehicle had all the options I wanted including the wheels. I let Dave know I was heading out to see him but it would take me an hour or so get there. About an hour later I arrived and met Dave L. He gets right down to buisness and he takes me to the vehicle I called about. To my surprise the FIRST thing I see is the vehicle did NOT have the wheels I specifically called and asked him about and that Dave L reassured me it had. He apologized and said he thought it had it on there, which tells me he didn't even physically check before he assured me it did. The dealership did not have any other cars in that model and color that were equipped with the options I wanted. Needless to say I was upset, and adding insult to injury Dave offers to give me money out of his pocket to cover the gas I spent driving over an hour for nothing. Really, did he think it was about the gas money?? I had to double check if I was at a Mercedes Benz dealership and not at a corner used car dealership. Longer story short, they had a model in the show room that I liked but it was over equipped with options I necessarily didn't need or want. Since I am impatient and didn't want to leave without a new toy, I end up purchasing the model they had on the show room floor for alot more then I wanted to spend on it since it was equipped with options I would normally not have ordered. That was the start to my horrible experience with Dave L, this dealership, and this specific car. On my way home about halfway home the car throws a check engine like during normal driving conditions, knowing how to break in a new car especially a new AMG43 model, I was driving it very carefully. Something told me to turn around and take the car back right then and there, but after spending pretty much the whole late morning and afternoon there, I kept driving home. Good thing, at least I thought it was, after sitting for several hours the check engine light went off after I started the car again. During the next several weeks, the vehicle continued to throw the check engine light, developed a clanking noise in the front right behind the front passenger wheel, kind of sounding like metal on metal hitting together. The transmission would shift like a child driving a manual transmission vehicle for the first time. Each time I had an issue, the same issue each time, I would take it to my local Mercedes dealer closer to my home. Each time they told me Mercedes was aware of the issues BUT did not have a fix for it right now and for me to continue driving the vehicle until they have a fix. After the 3rd time taking to my local dealer and the car coming back NOT fixed, even though they "taught" the transmission how to shift again which was suppose to correct the neck breaking shifts it had, and the clanking sound behind the front passenger wheel increasing in occurrence, I took it back to Mercedes of Westmont. After 2 mote times taking it to them and them returning the vehicle back to me "fixed", I went back to Dave L about returning this LEMON and getting a new one. Yeah...Dave L and the manager just directed me to a # to call and speak to Mercedes Benz directly....

DON’T TRUST THIS PLACE STAY AWAY!!. This is a long read but this place sold me a car that had transmission issues so we contacted our sales person and she told us to take the vehicle back to dealership to the service center to get inspected. The sales lady told us that we are all set up and to bring the car and pull it into service side of dealership and that they will expect our arrival and have courtesy car for us. Autonation is backed by a 5 day 250 mile guarantee so I wasn’t too worried as they got the vehicle well before 5th day. So we pull into the service part of dealership and are greeted and told me that there was no openings and had no idea and wasn’t expecting us. We explained our situation And told them our sales person name and they again made it very clear there were zero courtesy cars. So we turned around and just headed home and we get a call from our sales rep and asked us to turn around and come back and that they were sorry. So we drop the car off and we were assigned a vehicle and it was the most disgusting courtesy car I have ever seen(cleanliness wise). There was crumbs and dust and other foods across vehicle but one thing that stood out was when we went to turn music on there was a finger nail that was stuck in the volume button for the radio. I’m beyond disappointed and grossed out at this point. I spent a hour cleaning the car. Fast forward a week goes by and still no update from dealer. Then a call telling me to return the courtesy car no news about my car tho. Shortly after we got off the phone we finally get a call telling me that they have road tested the vehicle and ran diagnostics and found no problems. But the problem is that they never even unlocked the vehicle let alone move my vehicle because I was extremely glued to the Mercedes me app which offers many features in which u can monitor ur vehicle… but why would they say they drove it and did all these test on it when that wasn’t true?Regardless I should of gotten my money back right after seeing those warning signs early in deal. Because of taxes and my trade in I decide to swap it out for different vehicle from same dealer to save me thousands and a ton of time. Now the Sales person I get appointed with personally by the “GM” is suppose to be the “expert on all the gadgets and stuff. On the test drive I ask the sales rep about what seemed to be warning light of some kind that was lite up on the dashboard he quickly said “its a safety feature it goes away”. Go figure owning the second vehicle for 4 days I had a “maximum oil level reached” light pop up on dashboard and then quickly after another message came across saying “Maximum engine level exceeded don’t go past 4000 rpm and car literally just died shut off while I was in the Middle of a major intersection turning left. When I finally got the car to start up again the car started revving by itself and the dashboard lights were flashing. This happened within the 5 day money back guarantee so again not too worried. I did have to pay out of pocket to get vehicle towed back to the dealership. Regardless of what is or isn’t wrong with the car one thing I didn’t pay for a vehicle that had problems. I was told that the car didn’t have anything problems. They said all the repairs would be covered all of the costs but that doesn’t help get the value back on the vehicle after this heavy repair. I payed $35,000 for the vehicle in full. So in the mist I posted a review simply stating my experience and shortly after I get a call from the “GM” to be yelled at and told by him that he isn’t going to help me now with this situation and to take down my review and that none of these things even happened. So in that moment I simply ask we want our money back. Sure enough waiting days and days on end to hear back from the “GM” to see if we can get our money back he tells me because it had been 6 or 7 days and that we don’t qualify for the 5 day guarantee. I’m waiting to hear back from autonation corporate on the matter will...

I recently had the pleasure of working with Justin Kandell, the Service Director, and Valerie Campo, the Service Advisor, at my local Mercedes-Benz dealership, and I am thrilled to share my experience. Their outstanding professionalism, attention to detail, and genuine care for customers make them invaluable assets to the dealership. I encountered an issue with my Mercedes and reached out to the dealership with high expectations. From the moment I arrived, Justin and Valerie made it their mission to ensure my concerns were addressed with the utmost care. Justin exemplifies what it means to be a leader—actively involved, approachable, and committed to customer satisfaction. Valerie, who has been taking care of my cars for years, continued to showcase her deep expertise and dedication. She takes the time to explain every step of the process, ensuring I feel informed and comfortable. This visit was no exception. Valerie approached my situation with professionalism and thoughtfulness, addressing all my concerns and anticipating questions I hadn’t even thought to ask. Her ability to communicate technical details in a clear and straightforward way has always stood out to me, and this time was no different. She consistently goes above and beyond to make sure I am not only satisfied but confident in the care my car receives. Meanwhile, Justin worked behind the scenes to guarantee that everything was running smoothly. It was clear from his involvement that his priority wasn’t just resolving my issue but ensuring the entire service process was seamless. His proactive approach to customer care sets the tone for the whole team, creating an environment where customers feel valued and respected. What I appreciate most about this dealership is its consistency in delivering top-tier service. I’ve been coming here for years, and it’s because of outstanding individuals like Justin and Valerie that I continue to trust them with my vehicles. Their ability to combine professionalism with a personal touch truly sets them apart. I noticed how effortlessly the team worked together to provide the best possible experience—not just for me, but for every customer they interacted with. For example, I saw Valerie assisting another client who seemed overwhelmed by an unexpected repair. Her approach immediately put the customer at ease, demonstrating the level of care and attention that has become a hallmark of this dealership. Justin and Valerie’s dedication goes beyond just fixing cars. They prioritize building lasting relationships with their customers. Their efforts have earned my trust time and again, and I am confident that anyone who visits this dealership will feel the same way. Whether you’re there for routine maintenance or a more complex repair, you can count on being treated with respect and professionalism. It’s rare to find a team so dedicated to their craft and so genuinely invested in the satisfaction of their clients. Thanks to Justin and Valerie, every visit is a positive experience that reaffirms my loyalty to this dealership. If you’re looking for a service department that truly cares about its customers, I highly recommend this Mercedes-Benz dealership. Justin Kandell and Valerie Campo set the standard for exceptional service, and their hard work does not go unnoticed. They have created an environment where customers feel heard, valued, and appreciated. To anyone considering where to take their Mercedes for service, look no further. The dedication, professionalism, and genuine care you’ll find here are unmatched. I am incredibly grateful to Justin and Valerie for their efforts and for turning what could have been a stressful situation into a seamless and positive experience. Thank you, Justin and Valerie, for your outstanding work. It is because of individuals like you that I am proud to be a loyal customer of this dealership. Your commitment to excellence has left a lasting impression, and I look forward to continuing to trust my vehicles...