Pirtle Winery — Attraction in Weston

My husband and I started coming here about a year and a half ago, and have been I believe 7 times, respectively in that timeframe. Every time we go, we do a tasting (because it's a winery) and because we truly enjoy the flexibility of trying wines before we have a bottle. Additionally, every time we purchase a bottle of wine there and at least one to take home with us. It's fair to say that we've spent at least a few hundred dollars here in the past 18 months. Several times a woman named Trista has helped us, who is delightful. Today a lady named Donna assisted us and she was pleasant and warm. Coming here is always a little get away for us because we can get here quickly and with our busy lives, it is a welcome get away. Today, a punk brat (Joe) decided to walk by us while we were selecting our wine for the day and he decided to walk by and say "you guys should know what they taste like by now". My heart sunk and I was embarrassed. Yes, we still bought a couple bottles because it's the right thing to do and something we always do. But this pompous little thug tried to make us feel like we were here for a free buzz. So, unfortunately the party is over for us and Pirtle and unfortunately for Weston, as Pirtle was the reason we drove up here. We are mortified by the way he made us feel and it will be a very long time before we come back. So, I guess the goal was accomplished for you today. We are finished visiting Pirtle and Weston for the moment. Your reviews are obviously wonderful so you don't have to worry about ours. Your venue is charming, your wine is ok for Missouri wine but unfortunately today you made customers feel like complete gutter trash, and for that...

Fun location, good wine. Would give 5 stars if not for the awful customer service we experienced there Saturday. We went to the winery for my best friends birthday, granted it was a large party but she had called ahead of time and made arrangements. There was one lady working there who scolded my best friend’s brother for getting a drink from the cooler that we were told to get drinks from? She went to reach in on the other side as he was and then proceeded to yell at him in front of the whole winery. My friend said to another worker, “I didn’t know we couldn’t get drinks out of there” to which the other worker said “no, you can it’s okay” so I’m not sure where the confusion was on that, but still no reason at all to yell at a paying customer for a miscommunication.

We also ordered the picnic basket and we were cutting the the cheese and apple with knife and cutting board provided and the same lady that scolded my friends brother came up and rudely yelled at us again. “You can’t do that here. You can’t cut that on this table. there’s standing room downstairs.” We were confused and taken aback considering we had let them know ahead of time we would be coming and spent money doing tastings and buying their picnic basket.

Again, great wine and atmosphere but this one worker really ruined our whole experience and we left talking about the rudeness of this woman rather than the great...

Will not be returning.

Upon arrival, we were told we needed a reservation but they would make an exception for us. Then we were told it would be $10 for a tasting.

Jaws hit the floor. Non of us like dry or semi sweet wines so when we questioned if we could only taste sweet we were told it would still be $10. The assistant manager Joe stated this had been policy for over 10 years which is not correct. We take 1-2 trips there per year and have been for years and have never, ever paid for a tasting. We don't mind paying but $10 seems a little over the top for a few sweet wines.

We all decided to share two bottles that we had not tasted. Went downstairs and shared our bottles. Joe then proceeded to come down and show us their policy. We never asked to see it which struck all of us as being very off putting and rude. Who's to say that policy wasn't written two weeks ago? Terrible experience and we are thankful there are plenty of other great...