HobbyTown — Attraction in Wichita

The store Owner was contacted about the Manager abusing this customer setting me up to chastise me because I disagreed with a policy to prepay a standard stock item after I mentioned it was not available in the rack. I then told the register clerk that I didn't wish to order the missing item and would talk to the Manager who was not working that day. Apparently the clerk thought I was looking to be treated special and told this to the Manager. On my next visit to get an additional item that was available a different clerk had my item waiting for me but told me to hold on while she called the Manager which had me confused. The Manager came up to me at which time I was asked to step outside the store assuming a friendly conversation but instead was chastised and abused and told not to come into the store! I was not able to make my purchase at the time. This Manager also told me that the clerk was his "Boss" which I found to be untrue. After contacting the Owner by phone I explained my confusion by the Manager and was promised he'd look into the situation for me and I would be contacted about my abusive treatment. I have yet to hear back from him. I am highly dissappointed in this entire situation as I've been a long time customer of Hobbytown in Wichita. Additional: After 2 weeks I've still not had...

I am very new to Nitro R/C cars. One day I decided to go ahead and buy one, and unfortunately I decided to check Craigslist. I found a very cheap one on there, and bought it with the mindset that there was probably a lot wrong with it - I was right.

I had seen this place listed when I was searching for other hobby related items in the past, but always decided on somewhere else. This time I was closer to this shop and decided to give it a try - I wasn't disappointed. This place is about an hour and a half drive from where I live, and I've been there 4 times this month. It is a worthwhile trip every time.

The most recent visit, I needed to replace my whole engine. The clerk who helped me was ultra nice, never got aggravated with my ignorance, and was a knowledge powerhouse of USEFUL information. When he saw me struggling with what I was needing done - he stepped in and offered help without hesitation. He saved me hours of agonizing tinkering, loads of money, and headaches.

Not only does this place offer R/C items, but there's just about every other hobby there too - including art supplies, telescopes, trains, and science projects. The prices are extraordinarily fair. By far the best hobby shop I've ever been to in the world.

Thank...

Hobby Town is an odd place. The store is divided down the middle with craft supplies, art stuff, model trains, board games, and Dnd related items on the right hand side. The left hand side is devoted to model cars and planes. The staff seems to have a great breadth of knowledge regarding models and items related to models including the trains, cars, airplanes, and various RC type cars. They do not have a large knowledge base on the games, DnD, science kits, etc in my experience. However at least they try and want to help you as long as you ask for help. This isn’t a modern store made for people who are incapable of asking for help or expect to be treated like royalty. The store is staffed by a bunch of nice but gruff old men who are awesome but treat people the way they likely would want to be treated. The selection is broad, the prices are higher than you’ll likely find online. But it’s a great in person hobby store with people who can actually answer your questions. It is a local business and Wichita always needs...